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New Traveler
IvanC
Posts: 1
Registered: ‎15-04-2012

TomTom XL

My TomTom program  says that my TomTom is not connectaded and it is already connectaded. I dont know what is the problem.

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Megalos
Posts: 2,928
Registered: ‎07-03-2011
Location: Netherlands;

Re: TomTom XL

You need TomTom HOME, not myTomTom. The latter is only for the new TomTom models. See also here: http://discussions.tomtom.com/t5/TomTom-GO-1000-2000-Via-Start-20/FAQ-Connecting-your-device-to-your...

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Apprentice Traveler
sabastian
Posts: 2
Registered: ‎21-04-2012
Location: Spain;

Re: TomTom XL

I have xl 2   restarted the device switched it on it freezes on picture of battery   help

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Megalos
Posts: 2,928
Registered: ‎07-03-2011
Location: Netherlands;

Re: TomTom XL

Sabastian, did you reset the device according to these steps: http://www.tomtom.com/6965? When you connect to TT HOME, are there any updates offered (when you click 'Update my TT')?

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Apprentice Traveler
sabastian
Posts: 2
Registered: ‎21-04-2012
Location: Spain;

Re: TomTom XL

I appreciate your last comment. but still no luck. Ihave completely restarted my devise and all i land up with is picture of battery with a red ;line at the bottom or white words on black screen desribing tom tom information.WHEN THE PICTURE OF THE BATTERY IS ON SCREEN the only way that i can turn this off is to start the device.....HELP.

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Megalos
Posts: 2,928
Registered: ‎07-03-2011
Location: Netherlands;

Re: TomTom XL

What happens if you press and hold the power button for 30 seconds? Are you able to access the TT using Windows Explorer?

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