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Neophyte Traveler
niladri
Posts: 3
Registered: ‎29-11-2011

TomTom XL, touch screen is NOT working

I have a TomTom XL, the

Model Numbers: 4ET03

C_NO: GJ630B13872

 

This is recently purchased but the touch screen is NOT working. I have done “Reset" but still does not help.

I can see all the saved addresses by connecting to a computer (from My TomTom software), but the touch screen does not work.

 

Please advise..

 

Thanks

niladri

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom XL, touch screen is NOT working

When you say the touch screen is not working, do you mean not working at all. Or can you touch the main screen and get to the menus but just can not touch the "Navigate" icon and it goes to the next menu?

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Elite Voyager
Elite Voyager
dhn
Posts: 12,160
Registered: ‎01-03-2011

Re: TomTom XL, touch screen is NOT working

If by 'recently', you mean it's still under warranty, then return it if the problem is as you describe.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Neophyte Traveler
niladri
Posts: 3
Registered: ‎29-11-2011

Re: TomTom XL, touch screen is NOT working

Not working at all..! No touch screen function works. My model number is TomTom XL 335 SE (Special Edition). It just started after using couple of months only.

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Neophyte Traveler
niladri
Posts: 3
Registered: ‎29-11-2011

Re: TomTom XL, touch screen is NOT working

Yes, found the receipt bought it in 12/21/2010, so still within 12 months.

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom XL, touch screen is NOT working

If the touch screen is not working at all then call customer service to return the unit.

I can't tell what country you are in so to obtain the phone number go to the main

support page and look below the link that you used to get to this forum for "Phone Us"

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Elite Voyager
Elite Voyager
dhn
Posts: 12,160
Registered: ‎01-03-2011

Re: TomTom XL, touch screen is NOT working

The SE (Special Edition) model was made by TT for only one retailer in the States (Walmart? Radio Shack? Anyway, one of them).

 

The CS number is 866-486-6866.

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Neophyte Traveler
stephdifilippo
Posts: 3
Registered: ‎02-03-2012
Location: US

Re: TomTom XL, touch screen is NOT working

I am having the same problem with my TomTom Xl.  It is in "midlife" and considered past it's warranty.  I just managed to connect it to the computer and download and update my maps I think because 1. I let the battery die so it couldn't remember what page it was frozen on 2. because it was in response to the quarterly download email that TomTom sends out.  So, it is successfully updated, but that did not fix the problem in my case.  Can anyone recommend anything?

 

   model #: ru5430103398      

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom XL, touch screen is NOT working

[ Edited ]

Is the touchscreen working at all? Or when the gps boots up does it freeze up?  Have you ever made a backup before the problem occured. Do you have lifetime map updates?

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Neophyte Traveler
stephdifilippo
Posts: 3
Registered: ‎02-03-2012
Location: US

Re: TomTom XL, touch screen is NOT working

yeah, i have lifetime maps and traffic.  i'm on a public computer and have never made a back up.   I actually never updated my maps at all the entire time I had it.  My traffic stopped working, then not long after the screen became unresponsive to touch commands. 

    it pretty much just doesn't work at all. 

    i think it may be the screen digitizer.  Support has given me a list of things to try.  I'm about to, but I think it might be the digitizer.

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