05-03-2012 12:02 AM
Since I last renewed my subscription to UK maps in December, I have been unable to update my unit. I can open TomTom Home2 and log in but every time I try to update my device, TomTom Home crashes. MS Windows displays a warning TomTom HOME has stopped working, with the following problem details:
Problem Event Name: APPCRASH
Application Name: TomTomHOMERuntime.exe
Application Version: 18.104.22.16843
Application Timestamp: 4a290731
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Code: c0000005
Exception Offset: 000149d1
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: c702
Additional Information 2: 3fcea6a3efc0a9527d64d5fa63d1d3b2
Additional Information 3: 1bda
Additional Information 4: c86bb3ea993488f22f1df36202ecaf0e
I have viewed the advice on XL on the forum. I have tried switching the fire wall off. I have completely deleted Home and reinstalled twice. I have backed up using Explorer and re-formatted the unit and reinstalled. All to no effect. Every time I try to update, Home crashes.
Are my file so corrupt that my unit beyond hope?
05-03-2012 03:29 PM - edited 05-03-2012 03:47 PM
You have an vsvcr80.dll error listed. Check this link on possible solutions.http://www.ehow.com/how_7157598_fix-msvcr80_dll-er
More questions: Does your XL work other than the update problem?
05-03-2012 06:25 PM
Hi, thanks for your reply.
Followed instructions on ehow.
The file was missing from my Windows Vista but it would not let me register the it. Two Warnings:
Tried twice but still failed.
Do you know any other way to register DLL?
- TTHome opens ok but crashes when connecting device for updates - same message.
- XL appears to work ok on it's own.
05-03-2012 09:18 PM - edited 05-03-2012 09:35 PM
Are you signed on to your computer with Administrator rights? Also, make sure you go to Windows Update and update all the windows software. I am still searching for more information.
06-03-2012 12:01 AM
Just double checked. W Update set to automatic daily check and my account type is Administrator, though I have noticed that some programs (e.g. Spybot), have to be manually run as Administrator to make them work. Is this a quirk of Vista?
08-08-2012 12:15 AM
I have the same issue with my TomTom One XL, it used to work properly with Windows 7. But since some update of Tom Tom Home, every time I start Tom Tom Home and connect the navigation device, the Home programme aborts.
If the newer Tom Tom Home versions don't work properly with the older One Xl device, the least Tom Tom should do is warn for updates to the Home programme!
08-08-2012 01:43 AM
Try running Home in XP compatible mode.
08-08-2012 10:41 PM
Sorry to hear that you also have a similar problem.
I was ready to give up, but as a last resort I tried reformating the One XL and reloading all files. The information is on the help screens, but not as one answer. Every time I reloaded the device at least one of the files reported as being corrupt. After reformatting several times, I eventually got the One XL to work (still with a corrupt file).
The next update caused a similar problem - strip out and reload again. I'm not looking forward to my next update!
TomTom still provide updates for the One XL but something changed at the end of last year and I have not had a 'clean' update ever since. I wonder if they test their own update son older models?
08-08-2012 10:55 PM
I ran the Tom Tom Home software on my W7 professional edition desktop using the Program Compatibility troubleshooter. And it worked fine!
I stil think it's weird that Tom Tom releases a new Home version that's not compatible with W7, even though the One XL is an older device.