26-03-2012 01:11 AM
My tom-tom was stolen. I made an account before it was stolen. I what to know if there is a way to rest the tom-tom from my computer so the thieves don’t have my addresses or report the device as stolen.
26-03-2012 02:13 AM - edited 26-03-2012 02:14 AM
Sorry, but no there isn't. Best i can offer is on the next gps you own avoid using exact locations for personal addresses, Instead use the enterance of a street and never use the actual name of a person or their relationship ( Mom, Sister, ect).
11-06-2012 05:24 AM
22-06-2012 03:47 AM
I also had a unit recently stolen, and am disappointed that:
1 - TomTom doesn't appear to offer any formal document on the process of reporting a stolen unit, or a formal statement of their position on the matter. Instead, one must search through forum postings.
2 - If a unit reported as stolen connects to the TT servers, the IP address and possibly host computer name could be obtained and made available to law enforcement through proper channels. In addition, the device could be locked with a PIN or otherwise disabled, as a multitude of others have suggested.
I happen to be an elected official, and am in the process of working to draft legislation to prevent the sale of units in my state unless the manufacturer provides a method to disable units reported as stolen and has a system to collect information to aid law enforcement in tracking down stolen units.
I encourage each of you to work with your local elected officials to pass similar legislation. It would seem that TomTom has no vested interest in addressing this issue; perhaps the possibility of being unable to sell their units in one or more states will provide the necessary incentive.
22-06-2012 03:35 PM - edited 22-06-2012 03:40 PM
You can set a password on your unit. Not sure if it's embedded at the same level that TomTom's primary competitor uses, meaning it cannot be erased with a reformat. A password is not going to prevent theft, but it does give you a little satisfaction it will be of little use to anyone else or that the thief will have to pay dearly to get it unlocked. Depending on how far you wanted to press it -- I believe TOMTOM home records the ID number of the unit. You could report it stolen and give police the serial #. Convince the police to serve a subpoena on TomTom to see if their servers have updated this unit after it was stolen. Collect the IP or the email used for the update and go from there. That's an awful lot to do for a $100 - $150 unit. It's possible, but I would not expect law enforcement to go down that path unless the theft was somehow associated with a major felony case. It would not be too hard for TomTom and competitors to blacklist stolen units. The problem with IP tracking is that you could update in a parking lot through a hotel's wireless or through a proxy. Blacklisting is the only real way. But that also presents another series of problems relating to a reporting hierachy and who pays for it. People will have to decide on who, when, for what reasons, determining the lawful owner...etc.
10-07-2012 08:20 PM
we had our recently stolen as well on the 4th of July. god bless america. tomtom sucks. you would think that they would have some kind of something to stop theives from being able to use it. we will be buying a different brand. they might be alittle more money, but it will be worth it. and tell all your friends NOT TO BUY a TOMTOM!!!
28-09-2012 03:09 PM
The Kindle has a way to shut down if it's reported stolen; if TomTom doesn't want to invest in that technology, I think it would be nice if they would at least kept your serial number on file when you registered your account. That way, if it gets stolen, you can file a police report with the serial number, making it more likely that it will be returned if someone attempts to pawn it.
GPS seem to be stolen quite often. I just had mine stolen, but they left the car charger, so I can't imagine they'll get much use out of it. Still a bummer for me though.
28-09-2012 04:37 PM