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Neophyte Traveler
vickiek
Posts: 3
Registered: ‎30-03-2012
Location: US;

Resubscribed to updates, latest map is too big, my device is "legacy"

I just decided it would be a good time to install my latest map (first on my new subscription).

 

TomTom Home advised me to backup first, but that gave an error and I moved on (it's been OK up to now). Bad plan.

 

The install of the map failed at a late step. Looked at it from the command line on my Mac and it's out of space.

 

I've tried to roll back to the previous map, but that doesn't seem to be available from TomTom Home (I have six older maps, but they don't show up on the list). I appreciated the hint on a previous forum article, but it didn't work in my case.

 

I'm not pleased that I have resubscribed for $40 for maps that won't work on my device...I'm trying one more time after removing my POI file from the device (maybe that will buy me just enough room).

 

Suggestions will be much appreciated for my "legacy" device...with 5 more map updates paid for (ugh).

 

Thanks,

    Vickie

 

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Zsolt
Posts: 12,435
Kudos: 1,384
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Resubscribed to updates, latest map is too big, my device is "legacy"

What is the size of the map that you try to download to the unit? And what is the free space on the unit without the map?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Traveler
vickiek
Posts: 3
Registered: ‎30-03-2012
Location: US;

Re: Resubscribed to updates, latest map is too big, my device is "legacy"

I have 909 Mb free out of 979 Mb on the device, and the new map appears as though it should take 886Mb. Seems like an extra 23Mb should be plenty.

 

I'll try removing my various overlay maps and see if I can recover enough space that way.

 

Thanks,

   Vickie

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Zsolt
Posts: 12,435
Kudos: 1,384
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Resubscribed to updates, latest map is too big, my device is "legacy"

Try to delete a few voices (on languages you won't use). It might help some, however those usually don't take up that much space.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Neophyte Traveler
vickiek
Posts: 3
Registered: ‎30-03-2012
Location: US;

Re: Resubscribed to updates, latest map is too big, my device is "legacy"

Looks like cleaning up some overlays did the job! Thanks for getting me to take another look at what ELSE was in the maps directory besides the maps themselves.

   Vickie

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Traylaw
Posts: 3,612
Registered: ‎05-07-2011
Location: US;

Re: Resubscribed to updates, latest map is too big, my device is "legacy"

[ Edited ]

A couple other areas that are not really needed are the files in the "helpme" and "raster" folders. This can get you another 5-6 mb if you ever need to make a little more space in the future.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************
Backup your gps --- for details see
http://uk.support.tomtom.com/app/answers/minor_detail/a_id/13354/
or
http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html
********************************************************************

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