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Apprentice Explorer
PDixon0101
Posts: 2
Registered: ‎25-03-2011
Location: Canada
Accepted Solution

Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

I have tried 4 times and it has failed each time

 

Here is the error message:

 

ERROR: DesktopLib/InstallToDevice/Install/Single/DestinationFileDoesNotExist: Cannot create this file: L:\helpme\other\IMAGES\anwb_009.jpg

@ .\framework\InstallToDeviceThread.cpp(1423)

Last Error is 00000570 Item metadata is <HOME2 version="2.8">

  <program idnum="13128" idurl="http://num1.id.tomtom.com/13128" idstr="Navigator" version="8.415">

    <title lang="en-US" mimetype="text/plain">TomTom Application for TomTom XL IQ Routes Edition S</title>

    <description lang="en-US" mimetype="text/plain">The latest version of the application for your TomTom device. We recommend that you update so that you always have the latest features and the best performance on your TomTom. For a list of changes made in this application, see www.tomtom.com/6420 Note: If your TomTom or TomTom application has been adapted by your employer, IT administrator or any company other than TomTom, please check with the supplier before you install our latest application. This applies to any applications based on the TomTom SDK.</description>

    <image mimetype="image/png" url="http://home.tomtom.com/media/program/icon/program.png" usage="icon"/>

    <download>

      <url location="http://download.tomtom.com/sweet/navcore/8.415.xl2009_plus_tts.CAB-navcore-ONE_XL.cab" content="main" size="28149760" downloader="true" qos="0"/>

    </download>

    <size>28149760</size>

    <targetdevice models="xl2009_plus_1024_tts xl2009_plus_2048_tts"/>

    <price free="true"/>

    <supplier>

      <name>TomTom</name>

      <image mimetype="image/png" url="http://home.tomtom.com/media/suppliers/tomtom_supplier_icon.png" usage="icon"/>

    </supplier>

    <build>1240</build>

  </program>

</HOME2>

in .\framework\InstallToDeviceThread.cpp:1423

Stack:

0. chrome://tthome/content/ui/bindings/commit.js:82

                    error(textOrException);

1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061

                                        this._commitFailed(i, commitPage);

2. chrome://tthome/content/logic/util.js:79

                return func.apply(obj, arguments);

3. chrome://tthome/content/logic/dllUtils.js:77

            this._errorCallback(e);

4. chrome://tthome/content/logic/dllUtils.js:69

            this._errorFatal(error);

 

Time: Fri, 25 Mar 2011 20:26:16 GMT

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Master Explorer
Redwing
Posts: 18
Registered: ‎25-03-2011
Location: United Kingdom

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

Hi PDixon0101 !

 

I am having a similar problem updating my XL IQ Routes TT. I get an error message followed by all this stuff about "chrome" but I don't get the large preamble above it that you copied in your post. This is worrying because it was during the update process that TT downloaded a system revision that installed in a flash - then the usual maps updates failed and now my device is not working correctly because I cannot access "Favourites" (addresses) and it now tells me my device cannot use the "update/Restore" button! So I cannot automatically restore to the last backup (after the last update. I have emailed support with the problem but they have had unusually large number of quiries and cannot respond straight awaya (as advertised)!

 

I really do not see why people purchasing these devices should be expected to hold degrees in computer programming to keep them running! That's what we pay TT to sort out. Judging by these forums and my experience - the devices are good for use - as long as you do not allow TT further access to them!

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Master Traveler
Jega_XL340S
Posts: 4
Registered: ‎16-04-2011
Location: US

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

Even I am receiving the same error. I tried all the solutions given in TomTom website and didn't work.

 

ERROR: HomeBase/IO: Error writing file: H:\PNDNavigator
@ .\portable\cfile.cpp(1947)
0000045D
in .\portable\cfile.cpp:1947
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
                    error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
                                        this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
                return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
            this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
            this._errorFatal(error);

Time: Sat, 16 Apr 2011 18:41:10 GMT

 

 

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Apprentice Explorer
PDixon0101
Posts: 2
Registered: ‎25-03-2011
Location: Canada

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

To fix the problem,

First I had to fix a problem in the memory of the unit itself. (I would get an error message on my PC indicating there was a inconsistency on the TomTom).  But when I fixed that the tomtom would no longer work.

 

I called tomtom and they had me run tomtom home and go to "manage my device" and relaod the software.  After that and a fee updates it was working fine.

 

 

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New Traveler
aljanb
Posts: 1
Registered: ‎17-04-2011
Location: US

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

[ Edited ]

i  just purchased a TomTom  XXL 530 -S. How do I change the settings that I initially entered when I first used the unit ?

 

Allan Bulris        

 

Thank you very much for any help.

 

Mod edit: Removed personal information.

AEBULRIS
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Elite Voyager
Elite Voyager
dhn
Posts: 12,386
Registered: ‎01-03-2011

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

Restore to Factory defaults.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Master Traveler
Jega_XL340S
Posts: 4
Registered: ‎16-04-2011
Location: US

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

Took the backup and formatted the tomtom to FAT32 and it worked. The TomTom application version installed is 9.xxx

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New Traveler
Ftec
Posts: 1
Registered: ‎09-05-2012
Location: US

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

How did you get the Backup to fun after you Formatted the GPS? I think mine needs to be Formatted. Its Slow and its a Nightmare to try and Update. I did a Backup but Im afraid to Format the GPS....Thanks

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Problem Updating Tom Tom XL IQ Routes Edition S version 8.415

[ Edited ]

If you are planning to format the gps be sure you have made a manual backup using Windows Explorer first. Here is a link for the procedure.

http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

 

Next follow the instructions in this link. for formatting and reinstalling the software and map.

 

http://uk.support.tomtom.com/app/answers/minor_detail/a_id/13295/

 

----------------------------------------------------------------------------------------------------------------------

 

I would recommend running "clear flash tool" and " disk check" to see if these helps before formatting the gps.

 

http://us.support.tomtom.com/app/answers/detail/a_id/6211/kw/clear%20flash

 

http://us.support.tomtom.com/app/answers/detail/a_id/9908/kw/memory%20error

After you run the check disk utility use windows explorer and look for a folder in that the utility might have created in the gps drive called "FOUND" if it is there delete it.

 

Also if you have alot of POI's displayed on the gps you should remove them. POI"s consume a lot of CPU time.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

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