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Apprentice Traveler
JanStewart
Posts: 2
Registered: ‎20-03-2011
Location: Australia

Not turning on

My TomTom Via 180 is not turning on after being turned off a few hours ago. It will not even turn on after charging for a few hours. It was purchased yesterday and has been fully charged and used for at most half an hour.

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Megalos
Posts: 3,646
Registered: ‎07-03-2011
Location: Netherlands

Re: Not turning on

Try to reset your device:

 

  1. Charge your device for at least 2 hours before trying to turn it on again.
  2. Press and hold the On/Off button until your device restarts. This can take more than fifteen seconds.

 

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New Traveler
johnjohanna
Posts: 1
Registered: ‎28-05-2011
Location: US

Re: Not turning on

I received my TomTom GO 730 in the mail today. I charged it for hours and it won't start. I pressed reset, I held the on/off button for up to a minute waiting for something to happen, and I hooked it up to my computer....nothing.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,592
Registered: ‎01-03-2011

Re: Not turning on

Return it.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Master Traveler
lr2468
Posts: 4
Registered: ‎27-07-2011
Location: US

Re: Not turning on

I seem to be going in circles, I have charged for 4 hrs, haave blank screen, will not turn on.  I have used x1, have no receipt,

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Master Traveler
lr2468
Posts: 4
Registered: ‎27-07-2011
Location: US

Re: Not turning on

 
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Master Traveler
lr2468
Posts: 4
Registered: ‎27-07-2011
Location: US

Re: Not turning on

how would i return my xl, I can not find any address?

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Not turning on

Go to the main support page and look at the bottom right of the page. Select the phone and get the phone number for your country. You need to talk to them before returning the unit. They need to know if the unit is under warranty or not, and they need to assign you a RMA number for tracking purposes.

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Not turning on

BTW if you  purchased it from a local store, amazon or somewhere other then direct from TomTom you may be better off returning it to them for exchange.

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New Traveler
loucorrections
Posts: 1
Registered: ‎24-11-2011
Location: US

Re: Not turning on

Hello sir or ma'am

 

I would like to thank you for your assistance. the advice worked.

 

Louie Vasquez

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