XL / XXL (HOME)

[peejay]

I recently updated my 340 XL and ever since there has been no computer voices to select for announcing street names.  When I connect to a computer, it tells me Susan (a computer voice) is on the device, however, when I select change voices, Susan is not an available choice.

[Megalos Exalted Voyager]

You could try to remove the computer voices and install them again through TomTom HOME.

[dhn]

You can't select or use computer voices while in Home's emulator (Operate my Unit). Computer voices can be selected using the unit itself.

[jsaraceno]

I'm getting this same problem.  I'm using an XL340TM.  However, my update to 9.061 showed errors during install.  I too can see the Susan voice in Home but not on the device.  I tried uninstalling it in Home and reinstalling but have no luck.

[campjohn]

Same exact problem. Also showed errors on update; took several tries to complete.  Computer voices show installed on tomtomhome but not on devide, and  when all spoken voices are uninstalled, device says it can't use the installed voice  

[speks00]

I had the same problem as well. Eventually got it working after copying a windows backup of the device onto the tomtom XL340TM.

[campjohn]

I finally got the problem resolved by uninstalling the Tottom application and reinstalling.  The most fruatrating part of this was the absolutely useless Tomtom customer support.  I keep getting replies apparently generated by a computer which don't address the problem  I asked.  BAsically Tomtom leaves you to flounder on your own or get help from teh user forum.  Going to take this piece of junk back and exchange for a GArmin just based on lack of customer support

[jsaraceno · Accepted solution]

I too did the same thing, uninstalled the TomTom application from within Home under the 'Manage my ONE XL' option.  Then I ran an 'Update my ONE XL' and it found the software needed to be reinstalled.  It went through a couple more software updates to get to the latest one.

TomTom customer support was somewhat helpful.  They wanted me to just uninstall and reinstall the computer voices but I already did that.  They also were getting ready to have me file a warranty claim but I decided to try this before I went through that hassle.

This is my 3rd TomTom device in about 4 years that I've purchased.  I've been really happy with them but you're right, there is some forum hunting to do sometimes to fix quirks like this.

[plin3000]

It looks like I have the similar problem in XXL 540TM.  There is not Susan computer voice appears in Change Voices menu after install computer voice, Susan.  I heard from TOMTOM tech support, that is known an internal issue.  TomTom goes into fix in two to three weeks.  Please confirm that is correct.    In the meantime, I would like to know if there is workaround available.  Thank you.

[mrdarrell]

I am really bummed. I have the XL IQ routes, and the only voice that I have that works now is the Hungarian Grandmother. Computer voices will not work.  Not sure what to do?  Is One XL the same as XL IQ routes? I had fits on the updates, and finally got it working. Any help would be most appreciated