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Apprentice Traveler
MarkJ911
Posts: 2
Registered: ‎28-06-2012
Location: United Kingdom;
Accepted Solution

Maps purchased for my XL2 not appearing!

I have just purchased maps for Iberia (Spain/Portugal) for my XL2. Checked that there was plenty of memory. Downloaded & installed on my device. When checking under 'Manage my XL' maps are clearly indicated as installed items. However, when checking my device no maps appear - only options available are - UK & Ireland. I have switched my device on & off several times and reconnected to my PC - still clearly indicated as being installed - but nothing appears on my device?? Any help or advice would be much appreciated. Cheers.

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Zsolt
Posts: 12,376
Kudos: 1,372
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Maps purchased for my XL2 not appearing!

Try to run the Clear Flash Tool 3 times:

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
MarkJ911
Posts: 2
Registered: ‎28-06-2012
Location: United Kingdom;

Re: Maps purchased for my XL2 not appearing!

Many thanks - really helpful - success - nice one cheers!

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Zsolt
Posts: 12,376
Kudos: 1,372
Solutions: 377
Registered: ‎16-10-2011
Location: United Kingdom;

Re: Maps purchased for my XL2 not appearing!

Yay :smileyhappy:

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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