New Traveler
doc477
Posts: 1
Registered: ‎06-12-2011
Location: US

Re: Lifetime Maps activation code

couldnt get my code to work tried every thing, when i did get it working couldnt believe the complicated system. took it back and bought a magellin gps easy to use. tomtom too confusing.

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New Traveler
Kingair315
Posts: 2
Registered: ‎30-11-2011
Location: US

Re: Lifetime Maps activation code

 Purchased my XXL 540 - 2gb last year in about april, with Lifetime maps.... The activation code worked well.  Updated the Maps several times, got a new map the next time they came out.   THEN,  TomTom Home gave me an error, to solve it, was instructed to delete TomTom folders on my Computer.  Next time that I tried to update to new maps, it said I had to pay for them. 

Took out my activation code to use it, and it said that it could be used only once...  Now have not been able to update to new maps of US and Canada since then...

Ye Ol' Codger Bob, & Nadine
Professional Photography and Painting
SW Landscapes & Animals


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Lupus1
Posts: 5,478
Topics: 21
Kudos: 1,595
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: Lifetime Maps activation code

Hi, please call CS to get that issue solved. You may have to provide some proof that the device and the code are yours. Regards Lars.
____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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Apprentice Explorer
jdlove
Posts: 5
Registered: ‎02-10-2011
Location: US

Re: Lifetime Maps activation code

Yes
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New Traveler
jim2148
Posts: 1
Registered: ‎29-04-2012
Location: US

Re: Lifetime Maps activation code

This is probably a dumb question, but where do I find my "lifetime maps activation code?"  I bought an XXL 550T "Lifetime Traffic Edition" (U.S., Canada & Mexico), but when I log on, TomTom says I have to pay to update my maps.  Any suggestions?

 

jim2148

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Exalted Navigator
spider362
Posts: 557
Registered: ‎20-06-2011
Location: US

Re: Lifetime Maps activation code

Sorry, but that model does not have lifetime maps. If it did there would be a "M" in the model number. Your XXL550T is lifetime "traffic" only.

-------------------------------------------
Device: XXL540TM
Device App Version: 9.430.890926
Map Version: USA_Canada_and_Mexico_P v885.4097
TomTom Home version: 2.8.3.2499
OS: Windows Vista Home Premium SP2
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Legendary Explorer
Jason75
Posts: 57
Registered: ‎02-05-2012
Location: US

Re: Lifetime Maps activation code

The real problem is that all TomTom tells the buying consumer is "lifetime maps and traffic edition" on the outside of the box. He or she does not get to open the box until after the puirchase. I am the owner of two of the TM edition XXL's. I have their original boxes. But after a year I do not have the code card. It is deceptive to sell a unit advertised with "lifetime maps" and then force a consumer to pay for a map update in order to be eligible to download lifetime map updates. The update should be tied to the unit's serial number, not a code card which can be misplaced or accidentally thrown away. Just another opportunity to sell TomTom's vastly overpriced maps.

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Lupus1
Posts: 5,478
Topics: 21
Kudos: 1,595
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: Lifetime Maps activation code

Hi,

I can assure you that for newer devices there's no code on that card any more as the lifetime map updates are indeed linked to the serial number. Still it is worth keeping this card especially as it says in bold letters DO NOT DISCARD!!!. Therefore you should automatically keep that card and you shouldn't need to pay for any map for those devices. Sometimes CS also accepted a picture of the box saying that it is a lifetime map device to activate the service. I recommend making several pictures of the box including the sticky with "lifetime maps and traffic", including the serial number printed on the box and a picture of the device showing the serial number. That way you should also be able to reactivate the lifetime maps.


Regards
Lars.
____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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New Traveler
bobndani
Posts: 1
Registered: ‎23-06-2012
Location: US

Re: Lifetime Maps activation code

Maybe I should have listened to the salesman at BestBuy who said I should get a Garmin rather than TomTom.  This seems to be a stupid, never problem indicating this process was never tested. 

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Elite Voyager
Elite Voyager
dhn
Posts: 11,719
Registered: ‎01-03-2011

Re: Lifetime Maps activation code

Read message 3 in this thread regarding the CS number to call to activate the lifetime maps functionality on your device.

 

well...... don't bother, it's 866-486-6866.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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