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Apprentice Explorer
jdlove
Posts: 5
Registered: ‎02-10-2011
Location: US
Accepted Solution

Lifetime Maps activation code

I purchased my TomTom XL back in March or April 2011 and just today installed TomTom Home and tried to enter my activation code for Lifetime Maps.  Before I entered the code I updated everything until there were no more updates.

 

When I tried to enter the activation code I was told the code is still valid however, it is not working because my TomTom is not up-to-date.  Well TomTom Home says it is.

 

Here is the info when I go into the system info for the TomTom:

 

App 9.061.576030.2, OS 567329

Map USA, Canada, & Mexico P v845.2670

 

Please let me know what is wrong.  Thank you!

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Apprentice Explorer
jdlove
Posts: 5
Registered: ‎02-10-2011
Location: US

Re: Lifetime Maps activation code

Here is exactly what it says:

 

The activation code you entered is valid but the associated product doesn't work with your device type or with the version of the application you have installed on it.  Please install the latest version of the device application by clicking "Update my device" in the main menu.  Then enter your activation code again.

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Lifetime Maps activation code

[ Edited ]

You are going to have to contact customer service. They will have you do a few tasks with the gps but they will finally just manually set your account up for lifetime map updates on your gps.

866 486 6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
Saturday: 9:00 a.m. to 8:00 p.m. EST



But before you do any updates it is a very good idea to create a backup of the memory in your gps. Here is a link for that procedure.

http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

 

Also never lose you activation code. You may have to use it again if something gets messed up with your account information. TomTom will not issue you another one if you lose it.  So put it in a safe place.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

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Apprentice Explorer
jdlove
Posts: 5
Registered: ‎02-10-2011
Location: US

Re: Lifetime Maps activation code

Thanks!

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tc1
New Traveler
tc1
Posts: 1
Registered: ‎03-10-2011
Location: US

Re: Lifetime Maps activation code


jdlove wrote:

I purchased my TomTom XL back in March or April 2011 and just today installed TomTom Home and tried to enter my activation code for Lifetime Maps.  Before I entered the code I updated everything until there were no more updates.

 

When I tried to enter the activation code I was told the code is still valid however, it is not working because my TomTom is not up-to-date.  Well TomTom Home says it is.

 

Here is the info when I go into the system info for the TomTom:

 

App 9.061.576030.2, OS 567329

Map USA, Canada, & Mexico P v845.2670

 

Please let me know what is wrong.  Thank you!


 

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Exalted Navigator
spider362
Posts: 557
Registered: ‎20-06-2011
Location: US

Re: Lifetime Maps activation code

You're map is not up to date.

 

You currently have version 845, the current version is 875.

 

That might be the problem.

-------------------------------------------
Device: XXL540TM
Device App Version: 9.430.890926
Map Version: USA_Canada_and_Mexico_P v885.4097
TomTom Home version: 2.8.3.2499
OS: Windows Vista Home Premium SP2
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Stefan
Posts: 4,949
Kudos: 1,047
Solutions: 222
Registered: ‎06-03-2011

Re: Lifetime Maps activation code

[ Edited ]

You can buy a upgraded map at the TomTom online shop:

 

https://www.tomtom.com/en_us/shop/maps/

 

Select your device from the dropdown menu, choose the map which has the same name as the installed map on the device. Click on the 'buy now' button. Follow on screen instructions to complete the purchase.

 

Its also possible to buy a mapupdate subscription to receive 4 new maps a year (this is valid for a year). Go to the following website if you wish to buy the mapupdate service:

 

http://www.tomtom.com/products/maps/index.php?Lid=4

 

On the image at the top of the website there are two 'buttons', it has the title 'The world is constantly changing'. Click on the 'Update your map' image to receive a personalized offer in TomTom Home.

 

The map will be upgraded first to the recent map (v8.75) before you are able to use the mapupdate service. The additional cost is calculated on how old the map is onto your device.

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Apprentice Explorer
jdlove
Posts: 5
Registered: ‎02-10-2011
Location: US

Re: Lifetime Maps activation code

Obviously if I have Lifetime Maps I shouldn't have to buy maps.  Duh!

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Lifetime Maps activation code

You don't for the map that was orginally installed on the gps......and you have the activation code which I believe you do from your previous posts.

Were you able to get customer service to manually set your account up for lifetime map updates?

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

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jse
New Traveler
jse
Posts: 1
Registered: ‎21-11-2011
Location: Canada

Re: Lifetime Maps activation code

I had the same problem.  But I disconnected the device, it switched to navigation mode, then I reconnected it.  Checked for updates - none required - then went through the enter activation code again.  This time, successful.  So the solution appears to be sure to disconnect and reconnect after the software and/or map update on first setup of TomTom Home.

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