23-11-2011 04:24 PM
I bought three Tom Tom XLs for Christmas last year and never connected online to get the free lifetime map updates that the box claimed you would get, when I finally needed to update the maps I found out that you have to pay for updates, when I called Tom Tom to see what I needed to do to get the free lifetime map updates that were advertised by them, Silvia At Tom Tom said I needed the box which I'm sure I dont have anymore, (BAD ADVERTISEMENT ON THE BOX) it should have been clearer, don't promise free lifetime map updates if you need a special box code to get the update, it should be on the device itself, My Garmin device has a much beeter map and it worked right out the box, it finds streets that none of the Tom Toms can find, I will never by a Tom Tom again, very unhappy
23-11-2011 06:37 PM - edited 23-11-2011 07:09 PM
Well you don't need to keep the box, just the activation code that was on a card marked in large red letters "IMPORTANT - DO NOT DISCARD YOU WILL NEED THIS VOUCHER CODE IN ORDER TO ENABLE YOUR LIFETIME MAPS SUBSCRIPTION" It was laying on top of the gps's when you opened each of the three boxes.... You have to phyically pick it up to get to the gps. However Tomtom is willing to activate the subscription if you can prove that you actually got a model with lifetime maps (ie you have the box ). Vendors have been known to advertise lifetime maps but ship units that don't come with it.
23-11-2011 08:26 PM
Unfortunitely, I missed the label you are talking about and didnt read the manual deep enough to catch the fact that you had to activate the advertised free map update by typing in some promotional code, I just thought it would automatically come with the unit that was in the advertised box, I bought the units from Traget. The map that is in the unit cannot find many street addresses which is frustrating, I got it last Christmas and I have an older Garmin that finds the addresses everytime, so Tom Tom must have put a pretty old map in the units I bought. if I am lucky I will be able to find the all important boxes/label in my garage if they didnt get thrown out.
23-11-2011 08:51 PM
You can report map errors via TomTom's mapshare web site at:
They should show up eventually via a mapshare update.
25-11-2011 08:10 PM
I talked to someone in support. They told me that I have to have a separate email account for each device I have. Our newer one took on our old device's info. Then they said I had to email support to make a complaint since I am unhappy about paying for lifetime maps, not being able to get them, and for not being told that if I didn't use another email account everything would get messed up. They emailed to send a copy of my receipt and serial number but then they didn't like the format I used to send the copy. They wanted it in a different format. I did that but never heard back from them. I just emailed them again for a second attempt.
24-12-2011 01:03 AM
Are you having a problem entering the promo code into home? If you are, is there an error message....
24-12-2011 04:05 AM
Rivieracoleman; you must have a model that offers that, such as mine, which is a XXL540 TM. The "M" in the model number means you get lifetime map upgrades. That is the only way to get free lifetime map upgrades (not totally free since you probably pay a little more for those models).
24-12-2011 04:08 AM
kalj, which model do you have?
24-12-2011 06:49 AM
I have to XL540M but do not have the promotion code, box the unit came in, or the receipt any more since it was purchased a year ago. When I spoke with Tom Tom they said the only way I can get the free map update offer is if I had one of the above. They said they sold some of these modeled units without the free map update offer so you """Cannot"""" Go by the model number. Basically I am just going to have to replace this unit with a Garmin since their maps find more streets then my Tom Tom does. I am not going to purchase a map from Tom Tom since I was supposed to get them free but unfortunately I did not look closer at the paperwork that came with the unit to notice the requirement to enter a promotion code .