27-05-2011 01:08 AM
I have an XL340.TM. I was well into a first time FREE Lifetime map download using the promotion code but had to abort the process. My own error. When I tried to restart the down load the system tells me I can't use the promotion code more than once? What? But I haven't used it yet, I aborted the download process! Confused. If you only get one shot, how can that be a lifetime supply? Can anyone tell me how to get my FREE map upgrades now that I have apparently unsuccessfully used my one shot at this promotion?
27-05-2011 02:02 AM
Call CS at 866-486-6866
27-05-2011 04:03 AM - edited 27-05-2011 04:04 AM
You should not have to use the code again; in fact, you can't. Once you enter it, it is entered. Your problem is to recover from your aborted download. If you actually hit "abort" you are probably OK. Hopefully you did not just unplug it. You do have to log in to TomTom Home with your email address and password that you set up during registration, or you will not see any updates. Try this, if it still doesn't work, just call the number dhn gave you.
07-11-2011 10:16 PM
When I bought my XL 350 one of the things that caught my eye was "free life time map updates".
Now, every time I connect to my computer, I get software updates but am asked to pay for map updates.
I thought they were supposed to be FREE.
07-11-2011 11:14 PM
are you logged in with the TT Home application and your e-mail-address is shown in the top right corner? If not do so.
Also please tell us which map version do you have installed on your device? The latest map version is still v875 but this month there should be another version published which will be v880.
The free map update promo code will only work for the US, Canada & Mexico map (may also be called North America map). So for all other maps you'll need a separate map update subscription if you'd like to update those maps as well.
07-11-2011 11:35 PM
I cannot get my lifetime maps either. I spoke to customer service and I am being told that they don't see that I have lifetime maps. The only reason I bought it was for the free lifetime maps. I was told to email them with my receipt or a picture of the box where it says about the maps! They cannot go by the serial number. I cannot believe the run around. I am so displeased with the whole TomTom experience.
The other thing is that I had a TomTom and then purchased the new one for the maps. I went to my account online to register the new TomTom and update it. The old TomTom info is on the new TomTom now! Customer Service told me I bought a map for the new TomTom. I said I bought it for the old TomTom. Nothing popped up or alerted me that you can only have one device on the account. Customer Service had me make a new account now but it certainly did not change all the mess has been created and I STILL DONT HAVE MY LIFETIME MAPS!
08-11-2011 12:19 AM
You are able to scan a copy of the receipt or the box and send to TomTom Support by email from within the TomTom account. Did you send them a copy? Otherwise they aren't able to activate the lifetime maps onto the account.
In case there's a activation code, then you can also give TomTom Support the code so they can manually activate the service onto your account.
08-11-2011 04:55 PM - edited 08-11-2011 04:58 PM
You should reregister your new TomTom with a different email address; that might solve the problem, although you would have thought the serial number for the new one should have worked. Which model do you have? If you get free updates you should have a model number with an M included such as XXL540M.
08-11-2011 05:04 PM
you may find out your device's exact name by using the link below:
Below I'll explain the meaning of the description: