25-08-2011 10:50 PM
Well based on the diagnostic screen and the memory card flying out..... it says there is no available memory if there was internal memory it is no longer functioning....
Try placing a blank SD card in and see if your computer can connect then.
12-03-2012 01:18 AM
A flashing X means the gps is having a problem with loading the software in it's flash memory. It can usually be resolved by re-install the application software in the gps. Here are the steps for doing this.
First: make a backup of the contents of the gps using windows explorer. Per this link. ( this is to prevent loss of the map data).
Second: check the flash memory in the gps to make sure there are no errors.
Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it.
Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. The gps may not work correctly until all the updates are installed. Be sure to restart Home and the gps between each update. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. The gps should automatically try to connect to the pc.
Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Here is a list of those files. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. Do worry if you do not find all these files are not on your backup. Not all gps models have all these files.
1. antitheftw.bmp (this may have the named antitheft.bmp)
3. splashw.bmp (this may have the named splash.bmp)
4. suspendw.bmp (this may have the named suspend.bmp)
If everything is working ok now we recommend making a final backup of your gps. That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done.
If this has failed to resolve your problem, you might consider reformatting the gps's memory. Here is a link for the procedure.
12-03-2012 04:59 AM
The problem I have that the Startup mode indicates "Sleep" and even though the device is connected to the computer it indicates that there is no device connected. Does that mean it is a goner and cannot be fixed? Please advise. If it can be repaired what do I need to do, I already did everything suggested on the website here, so you guys are my last resource before giving up and going back to mapquest.
17-03-2012 04:33 AM
ok I have the flashing red x and held the butto down until the drum rol.
then all kinds of stuff came up on the screen
and alot more but nothing else happens?
18-03-2012 05:34 AM - edited 18-03-2012 05:39 AM
If you hold the power button down beyond the drum beat you call up the diagnostic screen..... to reset the device you need to release the button the moment you first hear the drum beat.
01-01-2013 05:42 PM
i have the same red X error
TomTom ONE (TM) (c) TomTom 2003-2010 Build -N/A-
Hardware type: TomTom XXL IQ Routes Edition
SubID (feature) 0 1: 0001 (0000000500000000)
Bootloader version: S5.5279 clist#575098 RVCT
Memory: 64 MB. Type:MSDR
CPU ID: 32412003
Clocks: 264.0 132.0 66.0
GPS type: GL2 BCM4750 FFFF
TFT Type: SAMSUNG LMS500HF05 30
Internal FLASH capacity: 2007040 KB
MMC NAND version (PRV): 36 Samsung
Startup mode: sleep
Device ID: (shows serial number)
Touchscreen calib. data: 72 945 119 883 @3300mV
Sector protection: No
Battery boot voltage: 4039 mV