Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Flashing Red X When Turned on?!?

Well based on the diagnostic screen and the memory card flying out..... it says there is no available memory if there was internal memory it is no longer functioning....

Try placing a blank SD card in and see if your computer can connect then.

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Novice Explorer
tomzid
Posts: 6
Registered: ‎24-08-2011
Location: United Kingdom

Re: Flashing Red X When Turned on?!?

Thanks I shall give it a try and let you know the outcome

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Apprentice Traveler
vkfrogger
Posts: 2
Registered: ‎11-03-2012
Location: US

Re: Flashing Red X When Turned on?!?

When I turn my tomtom xl on all it does is flash a x, won't do anything else?

 

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Flashing Red X When Turned on?!?

A flashing X  means the gps is having a problem with loading the software in it's flash memory. It can usually be resolved by re-install the application software in the gps. Here are the steps for doing this.

 

First: make a backup of the contents of the gps using windows explorer. Per this link. ( this is to prevent loss of the map data).
http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

Second: check the flash memory in the gps to make sure there are no errors.
http://us.support.tomtom.com/app/answers/detail/a_id/9908/kw/memory%20error

Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it.

http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/reinstall

Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. The  gps may not work correctly until all the updates are installed. Be sure to restart Home and the gps between each update. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. The gps should automatically try to connect to the pc.

Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Here is a list of those files. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. Do worry if you do not find all these files are not on your backup. Not all gps models have all these files.

 1. antitheftw.bmp   (this may have the named antitheft.bmp)
 2. autorun.inf
 3. splashw.bmp      (this may have the named splash.bmp)
 4. suspendw.bmp     (this may have the named suspend.bmp)
 5. tomtom.ico

If everything is working ok now we recommend making a final backup of your gps. That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done.


If this has failed to resolve your problem, you might consider reformatting the gps's memory. Here is a link for the procedure.


http://uk.support.tomtom.com/app/answers/minor_detail/a_id/13295/

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New Traveler
fcaanen
Posts: 1
Registered: ‎12-03-2012
Location: US

Re: Flashing Red X When Turned on?!?

The problem I have that the Startup mode indicates "Sleep" and even though the device is connected to the computer it indicates that there is no device connected. Does that mean it is a goner and cannot be fixed? Please advise. If it can be  repaired what do I need to do, I already did everything suggested on the website here, so you guys are my last resource before giving up and going back to mapquest.

 

Thank you 

 

Fred Caanen

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Apprentice Traveler
vkfrogger
Posts: 2
Registered: ‎11-03-2012
Location: US

Re: Flashing Red X When Turned on?!?

ok I have the flashing red x and held the butto down until the drum rol.

 then all kinds of stuff came up on the screen

 hardware type

subid

bootloader version

checksum:

 memory

cpu ID:

 clock

GPS type

and alot more but nothing else happens?

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Flashing Red X When Turned on?!?

[ Edited ]

If you hold the power button down beyond the drum beat you call up the diagnostic screen.....  to reset the device you need to release the button the moment you first hear the drum beat.

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New Traveler
swetnam123
Posts: 1
Registered: ‎20-11-2012
Location: Australia

Re: Flashing Red X When Turned on?!?

all i get when i turn my device on is a flashing red cross

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Neophyte Traveler
daotk2000
Posts: 3
Registered: ‎01-01-2013
Location: Canada

Re: Flashing Red X When Turned on?!?

i have the same red X error

 

TomTom ONE (TM) (c) TomTom 2003-2010 Build -N/A-

Hardware type: TomTom XXL IQ Routes Edition

SubID (feature) 0 1: 0001 (0000000500000000)

Bootloader version: S5.5279 clist#575098 RVCT

Checksum: E56D

Memory: 64 MB. Type:MSDR

CPU ID: 32412003

Clocks: 264.0 132.0 66.0

GPS type: GL2 BCM4750 FFFF

TFT Type: SAMSUNG LMS500HF05 30

Internal FLASH capacity: 2007040 KB

MMC NAND version (PRV): 36 Samsung

Startup mode: sleep

Device ID: (shows serial number)

Touchscreen calib. data: 72 945 119 883 @3300mV

Sector protection: No

Battery boot voltage: 4039 mV

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Neophyte Traveler
daotk2000
Posts: 3
Registered: ‎01-01-2013
Location: Canada

Re: Flashing Red X When Turned on?!?

can i return the unit . i bought it few months ago? it seems like all the issues related to update map caused the unit malfunction.
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