08-06-2012 01:52 PM
I just bought my TomTom and after it restarted from the computer the screen has been frozen on the TOMTOM (Hands symbol) for quite some time. I used the reset (holding down the on button for 15 seconds) but still frozen on that screen when I turn it back on. HELP
08-06-2012 01:53 PM
What model do you have?
08-06-2012 02:48 PM
Do you hear the drum sound when you've held the power button on the unit when you reset it?
20-07-2012 12:54 PM
I am having the same trouble. I have XLL (not sure what version of XLL). When I turn it on, I hear the drum roll and the logo "TomTom" with the hands. Then, nothing happens. I have tried resetting it (i.e., hold down the button for 20 seconds and then turn it back on). I have tried updating on the computer (it will connect to the computer and I was able to do a backup and install some recommend update). But, whether it is connected to the computer or not connected, I can't get past the startup screen.
20-07-2012 01:05 PM
Connect to the computer. Make an Explorer, not Home, backup.
Format the unit, don't use quickformat.
Restore the backup. Any better?
20-07-2012 01:11 PM
20-07-2012 01:25 PM
In My Computer, highlight the drive depicting the tomtom unit and click, one option should be format.
Yes, see here for Explorer backups and Restores: