XL / XXL (HOME)

[Traylaw Elite Voyager]

Before updating, it is a very good idea to create a full backup of the gps. That way if something goes wrong you can just delete everything on the gps and copy the backup to the gps and you are back the way you were. Here is a link for making a backup.

http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

[spider362]

I've just been backing out and retrying again until I get a good connection

However, if you do this 5 or 6 times and still get the error I suggest you wait an hour or so and then try again.

I'm not sure what the problem is on TomTom's end, but it could be something as simple as their server is overloaded.

Just remember, the problem is on TomTom's end, not yours.

[christinemedic]

I have installed My TomTom for the Via 120.  Installed it but have been unable to access it since to get any updates.  It causes my machine to crash.  I have windows XP and was sent a quick fix but it had already crashed by then, so was probably too late.  I am allowed free updates for 90 days after buying my TomTom.  Is there any other way of getting the updates (e.g. through Curry's where I bought the TomTom) because I don't want to mess with this any more in case it either messes up my computer or my Tom Tom.  Help please.

Christine

[Traylaw Elite Voyager]

The only way to get updates is thru the Home Software. You said the TomTom Home crashes your XP. Is it actually shutting down your XP or are the symptoms something else?..... Did Home software install ok? ....  Have you been installing Microsoft's updates regularly?

[christinemedic]

Checked at the store this morning and they can install the updates but they will charge, so won't be doing that when they are free on-line.  The software installed OK, but then when I clicked on get updates, it crashed.  By crashed, I mean I immediatley lose internet (AOL) connection, so can't get any further.   I have a pretty old machine so don't know if I have all of the updates from microsoft.  Any windows updates that automatically come up on my machine, I allow the update to go through.

[Traylaw Elite Voyager]

Ok, good information. I believe that the AOL connection, if not a broadband connection ( IE dial up), is a proxy connection. You might try this in Home's settings. Open Home and click on the "Tools" tab at the top of Home window. Next click on "Home's preferences" and select "connections"  then select  "Auto-detect proxy settings".

You can also try manually setting the proxy with the following informaiton

Proxy: www.proxy.aol.com

Port: 80

[christinemedic]

Many thanks for your help.  I will have a look at sorting the AOL connection.

Christine

[OldDog]

I got a clean connection (no errors) early this morning and was able to update my XXL550TM. Thanks to all for help.

[Tantrix]

I managed to get 2 of the 3 available updates since Saturday.  The Safety Cameras still won't download, the server gives an error.  TomTom really needs to get on the ball, fighting to get 3 small updates in 3 days is ridiculous.

[Traylaw Elite Voyager]

Tantrix, there is no problem with the server in downloading the Safety Camera's, I just uninstall the safety camera's and downloaded and installed them from the server.  What type of internet connection are you using?