25-11-2011 09:28 PM
Note: A problem has occurred.
The following problem occurred. You can continue, but functionality may not be avaialable. Error when contacting server: Severe server error: return code header missing.
Tried to reinstall TomTom Home to no avail.
Solved! Go to Solution.
26-11-2011 12:59 AM
Is there a details button you can click on, then copy and paste the details in your next post?
26-11-2011 01:39 AM
Severe server error: return code header missing
Error code: -3
Additional information: info = [object]
info.func = [string] shop/getNewestVersions
info.args = [object]
info.args.price = [string] free
info.args.includeMissing = [boolean] true
info.args.deviceCode = [string] AK2ZYDJEAA
info.args.deviceModel = [string] gk_2048_tts
info.args.deviceCapabilities = [string] CarSymbol Caymann CaymannAlwaysOn Durham HomeBackup InternalFlash Leeway LinkVolumeToSpeed MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusOrRDSTMCTraffic RDSTMC RouteInfoBackToSummary SDK SettingsOverride SimpleMapBrowserButtonBar StartupImage
26-11-2011 01:49 AM
If you click "Ok" on the error message does Home continue normally
26-11-2011 02:18 AM - edited 26-11-2011 02:28 AM
The problem is on Tomtom's end and it is not serious..... it appears that tomtom is requesting Home to go to an address that does not exist or down for some reason..... This has been showing up on about everybody's computer on and off for the last week or so.
26-11-2011 07:11 PM
Yep, been happening to me recently, too.
I just go back to the main menu (TT Home) and click on Update my device until TT Home connects without the error message. Sometimes it takes 5 or 6 tries, but it eventually gets a clean connection.
27-11-2011 03:09 PM
OK! Do we wait for TomTom to resolve issue or proceed with update? I'm not comfortable updating after error message. Have been backing out without updating. Is there a time frame for TomTom to resolve or do I keep trying until I get no error message?