XL / XXL (HOME)

[durandkc]

Note: A problem has occurred.

The following problem occurred. You can continue, but functionality may not be avaialable. Error when contacting server: Severe server error: return code header missing.

Tried to reinstall TomTom Home to no avail.

[Traylaw Elite Voyager]

Is there a details button you can click on, then copy and paste the details in your next post?

[dlastro]

ERROR: -3/#https://community.tomtom.com/shop/getNewestVersions: Error from server: Severe server error: return code header missing
Severe server error: return code header missing
Error code: -3
URL: https://community.tomtom.com/shop/getNewestVersions
Additional information: info = [object]
info.func = [string] shop/getNewestVersions
info.args = [object]
info.args.price = [string] free
info.args.includeMissing = [boolean] true
info.args.deviceCode = [string] AK2ZYDJEAA
info.args.deviceModel = [string] gk_2048_tts
info.args.deviceCapabilities = [string] CarSymbol Caymann CaymannAlwaysOn Durham HomeBackup InternalFlash Leeway LinkVolumeToSpeed MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusOrRDSTMCTraffic RDSTMC RouteInfoBackToSummary SDK SettingsOverride SimpleMapBrowserButtonBar StartupImage

[dlastro]

can someone help me plase i have same error to

[Traylaw Elite Voyager]

If you click "Ok" on the error message does Home continue normally

[dlastro]

yes

[Traylaw Elite Voyager · Accepted solution]

The problem is on Tomtom's end and it is not serious..... it appears that tomtom is requesting Home to go to an address that does not exist or down for some reason..... This has been showing up on about  everybody's computer on and off for the last week or so.

URL: https://community.tomtom.com/shop/getNewestVersions

[spider362]

Yep, been happening to me recently, too.

I just go back to the main menu (TT Home) and click on Update my device until TT Home connects without the error message. Sometimes it takes 5 or 6 tries, but it eventually gets a clean connection.

[driverdevelopme]

My TomTom Live came up with Error code 12, anyone know what that about?

[OldDog]

OK! Do we wait for TomTom to resolve issue or proceed with update? I'm not comfortable updating after error message. Have been backing out without updating. Is there a time frame for TomTom to resolve or do I keep trying until I get no error message?