XL / XXL (HOME)

[fj]

How do I stop a download after it has started?  My new Via telling me it's up to date with the US/Canada map yet it's downloading the map which is over 2 gig.  I can't find anywhere to stop the download.  I've shut down my comp and disconnected my Via, but it still continues to download.  I'm on a limited wifi service so it's eating up my data limit.

[sallor225]

Unplug your router. I think the Via's use MyTomTom. I am not familiar with that, but being browser run, usually hitting the red X will stop internet activity, or you can try closing the browser. There must be something else wrong for this to continue after your Via says it is up to date. As an aside, using Wifi is not recommended since there are often breaks in connection.

Is you Via otherwise working OK?

[fj]

I had shut down my card and computer overnight.  When restarting today the download started right back up.  At this time I've been able to stop the download, but am worried the next time I connect my tomtom to the computer it will try to restart.  thanks for the response.  I do appreciate it.

[Stefan Elite Voyager · Accepted solution]

Verify that the latest map version is installed onto the device, the most recent map is v8.75., when the installed map is a older version then it may be required to download and install the latest map.

http://uk.support.tomtom.com/app/answers/detail/a_id/12214/kw/map%20version

[sallor225]

It may well be that your map download is not yet complete. It can take over 2 hours to download, and longer if your connection is not dependable. I see the Via's all have 4 GB memories, and some even have a card slot so a 2 GB map is well within your size limit. How long had your download been going on? Another option would be to log on using someone's computer with a cable or dsl connection and see if you can complete your download. This could even be done at a library and you would not use up your connection time. Download MyTomTom here:http://www.tomtom.com/getstarted

Here are some tips on downloading maps. Ignore the info regarding TomTom Home. Check the various links and you will find a chart of download time etc. for different situations depending on maps size and connection speed.http://us.support.tomtom.com/app/answers/detail/a_id/13843

[23andMe]

Two hours to download? Spare a thought for people with rural 0.5MB broadband connections who will have to wait for up to 20 hours to download 2.5 GB. Whatever you say, there should be an option to cancel a download. My download keeps restarting no matter what I disconnect each time, so I will just have to let it run. Ridiculous.

[Lupus1 Elite Voyager]

Hi,

sorry to have to verify your foresight. Having a XL LIVE IQR with 2GB internal memory and only a 384kbps internet connection I needed about 10 hours for the complete download and installation of a single map zone of the Europe map (1.6GB).

As there's no possibility to stop your download for later resuming it you'll have to start it either in the evening to let it go through the night or early in the morning so when you get home from work it'll hopefully have finished.

Regards

Lars.

[sallor225]

23andMe, for your next major update, if your local library has computers, you could do your download there (it would still take a long time, but would be much quicker). You would have to install TT software and use your loggin. Do this at time that they are not busy and their computers are not in demand. You may need their help to do this. Here is some advice on map downloads, which includes a chart of download times:

http://us.support.tomtom.com/app/answers/detail/a_id/9757/kw/download%20time

If your travels do not justify a new map every 3 months, refuse the new maps (not the minor updates) as long as your TT will still function. Do a computer backup of your TT now, so if you do have problems in the future you can restore it to it's workable condition.

http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

[fj]

Fixed my download and update problems!!!!!!!!!!  After 4 hours yesterday and 2 hours today and still not working correctly I took my Via back for a refund and bought a new Garmin!  Bye Bye Tom Tom, Hello Garmin...............Have a nice day all...............

[jtajtajta]

Me too...

Just bought a new TomTom Via125 today. Plugged it into my car charger and everything worked perfectly. Coming home, I took the device and plugged it into my PC - just like it shows on the startup instructions. Then visited the www.tomtom.com/getstarted page, where I was instructed to install the application, which I did. And somehow some updates from the mytomtom page seemed to get installed into the device.

Then, it went absurd

- The device screen tells me to keep the device connected

- The web screen told me that the device is up to date - it even says that I have the newest map.

- The install miniscreen on the web site starts downloading a new map and installing it onto the device

- After the 2,5 hours downloading with 99% downloaded, the device tells me that something has gone wrong. The web screen just keeps downloading without knowning of any problems.

- After some time the cycle starts all over again.

If I unplug the device, it is unusable. No maps are found on the device.

This cannot be the way TomTom serves its customers. A brand new device, logging into tomtom website for the first time, and everthing fails! There is no excuse to bad service and faulty technical solutions. A client should NOT need to be thinking about disabling his/her firewall, virus detecton sw, or opening extra firewall ports, etc. This should simply work!!!

I am close to do the same than the Novice Traveler. Take the device back to store and get some other brand that works.