New Traveler
Posts: 1
Registered: ‎10-03-2013
Location: Canada


I trie to up date and download a map on my TomTom GPS One XL, It always become as an error.


Averytime it telling me that : Impossible to create this file: E:/Eastern_us_and_canada/cline.dat


How can I fix that problem?





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Posts: 21,450
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Registered: ‎16-10-2011
Location: United Kingdom

Re: Cline.dat

1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup:

2. Then format the internal storage (or memory card, depending which one you use) of your device. Use the COMPLETE format, not the quick.

3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again (in the new TomTom HOME app it is on the second page). At this point you might have to disconnect the device a few times and switch it ON/OFF to enable it to setup some important stuff.

4. Copy your voices and post codes back to the device (also the maps if that didn't download either).

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution

Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)

I am NOT a TomTom employee, just a user like others.
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