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Apprentice Explorer
BiggerBrat
Posts: 6
Registered: ‎27-11-2012
Location: US

www.tomtom.com/fuelservice web site isn't working

I just purchased a Start 50/55-2gb Tom Tom with a fuel service activation card. It says to go to www.tomtom.com/fuelservice to activate the code. I've tried 3 different browsers and every one of them comes up with all the boxes being blank except for little "RED" X's in the boxes. For whatever reason, TomTom isn't getting it fixed.

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Niall
Posts: 1,710
Topics: 37
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Solutions: 83
Registered: ‎20-01-2012
Location: France

Re: www.tomtom.com/fuelservice web site isn't working

Yet another example of TT poor change control.

They have moved a URL and forgotten to move the associated image files.

Also the coding does not conform to "-//W3C//DTD XHTML 1.0 Strict//EN" standards.



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Apprentice Explorer
BiggerBrat
Posts: 6
Registered: ‎27-11-2012
Location: US

Re: www.tomtom.com/fuelservice web site isn't working

Finally did get the "Fuel Service" to work from a TomTom Tech. The problem appears to be in the Canada Fuel Service software which corrupts the system and prevents it from working properly. Currently, I can't download the Canada version, which I tried doing, but I had a backup I made after talking to the tech. I have no idea if TomTom ever fixed the script problems with their web site.

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Apprentice Traveler
LarryFlowers
Posts: 2
Registered: ‎02-05-2013
Location: US

Re: www.tomtom.com/fuelservice web site isn't working

How do I activatefuelprices service

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Apprentice Traveler
LarryFlowers
Posts: 2
Registered: ‎02-05-2013
Location: US

Re: www.tomtom.com/fuelservice web site isn't working

Makes me want to return this this and get Garmin.
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Niall
Posts: 1,710
Topics: 37
Kudos: 356
Solutions: 83
Registered: ‎20-01-2012
Location: France

Re: www.tomtom.com/fuelservice web site isn't working

Welcome to the forum LarryFlowers

 

You had better contact customer support and tell them politely that you want the fuel service to work as advertised

 

USUnited States

866 486 6866

Monday-Friday:
7:00am to 11:00pm EST
Saturday:
9:00am to 8:00pm EST



UK & IrelandUSA & CanadaAustralia & New ZealandFranceItaliaDeutschlandNederlandSouth AfricaSloveniaPolska
Device - START 20

App 12.071.1370596.84 (0) (2092, 12/09/2013) 

Map 'Europe' v930.5612 (5/2014)  

MyDriveConnect 3.2.0.1502 (27/03/2014) 

Windows 7 Home 32bit 

Firefox 29.0.1

Java SE 7 Update 67

Flash 14,0,0,177

Living in France

Losely based on Stefan's signature



Help others identify useful content :-
- If someone posted something that was helpful?
Click the Kudos button
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Apprentice Traveler
frankinvslpo
Posts: 2
Registered: ‎08-06-2013
Location: US

Re: www.tomtom.com/fuelservice web site isn't working

how did you gert to that screen? I can't get anything to work. I create an account, and can't get anywhere. Frustrating. And don't even mention the adhesive disk that's in the box. So what's that for>?

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Elite Voyager
Elite Voyager
dhn
Posts: 11,979
Registered: ‎01-03-2011

Re: www.tomtom.com/fuelservice web site isn't working

Call CS at the number shown in a couple of posts above yours.

 

The adhesive disks are for those who wish to mount the device on a dashboard instead of a windshield (or other location, like a vent) in the car.

 

Be aware that once an adhesive disk is attached to the dash, it can be a real problem trying to remove it.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Explorer
BiggerBrat
Posts: 6
Registered: ‎27-11-2012
Location: US

Re: www.tomtom.com/fuelservice web site isn't working

I threatened to return the TomTom tto. Finally did get fuelservice to work talking to a tech and walking through the process while on the phone. BUT, and this is a HUGE BUT. The other day my computer said I had a major TomTom update. Attached the TomTom to the computer and did the major update. Oh oh, guess what? Fuelservices doesn't work anymore. I have an old system backup and I can fix it by reinstalling the previous iteration but I'm not going to bother.

 

I'm currently ready to buy another GPS for a different vehicle and I guarantee if will NOT be a TomTom. By now someone of importance in TomTom should be aware of the code problems and everything should have been fixed by now but it hasn't happened. I tell everyone every chance I get NOT to buy TomTom and let sales people know why. Good to post those messages on FaceBook and other blog sites too.

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New Traveler
edm80ee
Posts: 1
Registered: ‎19-06-2013
Location: US

Re: www.tomtom.com/fuelservice web site isn't working

How do I activate fuel price service?

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