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Apprentice Traveler
SunshineSue
Posts: 2
Registered: ‎28-09-2011
Location: US

Via Update freezes my device

Hello All,

I just recently purchased my TomTom Via. last night I did my first update. This morning when I get the traffic updates/issues read aloud to me it freezed my device. The device then automatically shuts down and then restarts. It never did this before the updates i downloaded last night. Is there a fix for this? Is anyone elses' device doing this?

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Stefan
Posts: 4,949
Kudos: 1,044
Solutions: 222
Registered: ‎06-03-2011

Re: Via Update freezes my device

  1. Do you have installed all updates available?
  2. Does the device restarts every time when reading the traffic information?
  3. Live devices receive fixed speed cameras over the air, a window will then be displayed with a navigation device in the center, with moving circles around the icon. Sometimes the device reboots after the update, have you seen this screen before the reboot?
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Apprentice Traveler
SunshineSue
Posts: 2
Registered: ‎28-09-2011
Location: US

Re: Via Update freezes my device

1. Yes, I have all available updates.

2. Yes, everytime I have the traffic updates read to me it freezes and reboots itself.

3.  As to the other I have not noticed that.

 

Any Ideas?

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Stefan
Posts: 4,949
Kudos: 1,044
Solutions: 222
Registered: ‎06-03-2011

Re: Via Update freezes my device

[ Edited ]

Try to perform a full reboot (all settings are kept)

 

  • Power on the navigation device;
  • In the bottom left corner of the screen is a battery status icon, when it displays a red colour: connect the device to a power source;
  • Power off the device;
  • Press and hold the power button for approximately 15 seconds untill you hear a drum roll sound, please wait untill the navigation screen is displayed;

When above doesn't solve the issue, then you may have to do a factory reset.

 

Backup

 

Before resetting the device its suggested to make a backup of your favourites file and other uploaded content.

 

  • Connect the device to the computer;
  • Right click on the myTomTom icon in the system tray;
  • Click on 'Add community content';
  • At each category, after each file that can be copied to the computer, a 'copy to computer' button is displayed;
  • Click on the 'copy to computer' button for all available files;
  • Close the screen;
  • Disconnect the device from the computer;

Restore to factory settings

 

  • Tap on the navigation screen;
  • Tap on 'settings';
  • Tap on the left arrow;
  • Tap on the button 'Reset to factory settings';

Restore the navigation device

 

  • Connect the device to the computer;
  • Right click on the myTomTom icon in the system tray;
  • Click on 'add community content';
  • At each category a 'Add..' button is displayed, browse to the folder where the backup files are located, select the file(s) to restore to the navigation device;

POI files have a *.ov2 extension.

Colour scheme files have a *.clr extension.

Car icons have a *.bmp extension and are (64 x 64,..) in screen size.

Sound files have a *.ogg or a *.wav extension.

Voices have a *.chk, *.vif and a *.bmp extension.

Images have a *.jpg or a *.bmp extension.

 

Go through all the settings to personalize the device were desired.

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New Traveler
Sixways
Posts: 1
Registered: ‎04-11-2011
Location: United Kingdom

Re: Via Update freezes my device

When I Download updates (Speed


SunshineSue wrote:

Hello All,

I just recently purchased my TomTom Via. last night I did my first update. This morning when I get the traffic updates/issues read aloud to me it freezed my device. The device then automatically shuts down and then restarts. It never did this before the updates i downloaded last night. Is there a fix for this? Is anyone elses' device doing this?



When I try to download updates (Speed cameras at present) my Via Live 125 freezes at 99% complete, and will not advance to 100%.  I have left it trying for over two hours but it does not move..  Can anyone help me to resolve this problem.

 

Regards

 

Bill

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New Traveler
MauriceH
Posts: 1
Registered: ‎04-11-2011
Location: United Kingdom

Re: Via Update freezes my device

I am having the same problem as Bill above, my device is via live 125 (it was a exchange) says keep connected on the tomtom screen but in the browser it says 'connected' and i dont want to disconnect from the net in case it screws up

 

I have spent 4hrs + downloading all the updates for my machine so a reset is not a valid option.

 

What the heck is going wrong?

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