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Zsolt
Posts: 20,922
Kudos: 2,348
Solutions: 545
Registered: ‎16-10-2011
Location: United Kingdom

Re: LIVE Services outage (Error 148)

In my opinion TT should take Expedia, TripAdvisor and Twitter out to decrease the load of the mobile network. That might help a bit.

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Novice Explorer
markItalt
Posts: 8
Registered: ‎06-04-2012
Location: Italy

LIVE Services down on ALL ITALY please refund service

LIVE Services down on ALL ITALY please refund service

 

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New Traveler
medic1128
Posts: 1
Registered: ‎06-04-2012
Location: US

Re: LIVE Services outage (Error 148)

is this something that is going to take long to fix .... one of the biggist travail weekends coming up and in KY an TN there are some road closers it would be nice if thing got going SOON

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Zsolt
Posts: 20,922
Kudos: 2,348
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Registered: ‎16-10-2011
Location: United Kingdom

Re: LIVE Services outage (Error 148)

US customers shouldn't be affected by this Vodafone outage, as far as I am concerned.

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How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


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Prominent Wayfarer
Nevergiveup
Posts: 81
Registered: ‎02-04-2012
Location: Australia

Re: LIVE Services outage (Error 148)

[ Edited ]

arcimarco wrote:

 

We're sorry .. just this ?

I spent time and money for nothing ... two big issues in few days !!!

 

You are loser in market

----------------------------------------------------------------------------------------------------------------------------------------------------------

Even though the above contribution has been written some hours ago, I still want to make a general comment.

 

Having joined the user forum only a few days ago, I am somewhat disappointed, - not in the forum itself, which on the whole has probably helped a lot of users to get back on track, once the fix was out.

 

Is the anger and abuse really necessary in order to make a point?  Who is the loser in the end? Is the problem really being fixed faster that way? Is the forum not here for users to try and help other users?

 

Just as we have a thumb up system for contributions that have been helpful to individuals, it probably would be good to have a thumb down system.

 

Yes it is inconvenient when things don't work, but that is life. There is always a way to work around things without this negativity.

 

As to the fire in Rotterdam, I am sure that TT did not need it, I am sure they will have live services back as soon as possible for them.

 

Here is a link to one of many articles about the fire: 

 http://www.bloomberg.com/news/2012-04-04/vodafone-reports-fire-in-rotterdam-network-equipment-site.h...

 
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Prominent Wayfarer
radosuaf
Posts: 157
Registered: ‎20-01-2012
Location: Poland

Re: LIVE Services outage (Error 148)

Poland's out since yesterday as well. At least I am.

Blue&Me TomTom 2 LIVE
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Zsolt
Posts: 20,922
Kudos: 2,348
Solutions: 545
Registered: ‎16-10-2011
Location: United Kingdom

Re: LIVE Services outage (Error 148)

@Nevergiveup: Very well written. Anger won't solve the problems.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Neophyte Explorer
neilxfraser
Posts: 6
Registered: ‎05-04-2012
Location: United Kingdom

Re: LIVE Services outage (Error 148)

[ Edited ]

@Nevergiveup - absolutely agree. Can't believe some of the posts in this thread and the other related to the same problem. Some people just don't read and take in the information and just post with threats or abuse and others seem to demanding compensation from TT for something that really is beyond their control. Those that demand that TT should have better back ups in place should look at the industry they work in to see whether they are covered for all eventualities - I think not. Loved the post from a guy who had had the misfortune to buy a TT in the midst of all this confusion so actually hasn't had it up and running at all  and yet somehow thinks he's entitled to some form of 'compensation' - typical of this 'compo driven' society today. In this particular case if you don't like it take it back, get a refund and move on - unbelievable. Another recent post "Having the same problem - what's the solution?" READ! Be patient and wait, there is no magic solution yet.

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Neophyte Explorer
chillyman
Posts: 31
Registered: ‎03-01-2012
Location: United Kingdom

Re: LIVE Services outage (Error 148)

HI I dont get the error but i am in the UK and live services just says wait a momnet and has for two days now, what aboyt those live services?

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Apprentice Explorer
andyrover
Posts: 6
Registered: ‎05-04-2012
Location: Luxembourg

Re: LIVE Services outage (Error 148)

@chillyman  I left Luxembourg to the UK yesterday.  Live services were 'stuck' in the same way you're seeing for me too.  They didn't work in Luxembourg, didn't work in Belgium, didn't work in France, didn't work in the Tunnel (really!), and are still not working in the UK.

 

I don't get an error, it just says 'wait a moment'.

 

 

I can't understand two things:

1) TomTom/Vodafone NL - they do not have a DR site? Really?  I can understand a few hours of downtime in case of fire, but several days???

 

2) Since the LIVE services outage started, even basic GPS has gone AWOL. The unit stays on 'Waiting for satellites' for minutes (left it for at least 15 minutes).  A temporary fix is to do a hard reset (keep the button pressed until the drum sounds) and after a few minutes -not the usual seconds it takes- it starts receiivng a GPS fix.  Anyone else had this?

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