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New Traveler
fp2979
Posts: 1
Registered: ‎25-11-2011
Location: United Kingdom

TomTom iPhone Cradle Stop Working

i have had this cradle since iphone 3g came out, working great no problems at all.

 

this week when i started using it, i can clearly hear the tomtom voice as normal coming from speaker. 

 

but the iphone is NOT getting charged.

 

1.Now i am on iphone 4 with the rubber attached and its very secured. checked

 

2.changed the wire to charge to the cradle aswell.... no luck same issue

 

3. took out the pin had look at the fuse ... no issue 

 

4. change the wire to charge to wall plug with mini usb........ same issue

 

 

cradle is working... but its not charging

 

I do get sometimes get message the cradle is not opitmised for this .. you will get tomtom.PNG

 

 

 

 

 

i went through everything, possible

 

can you please help !!!!,

 

i do use it for work quite regular, actually everyday mon-fri 

 

regards

 

 

 

 

 

 

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New Traveler
towprincess
Posts: 1
Registered: ‎26-11-2011
Location: US

Re: TomTom iPhone Cradle Stop Working


fp2979 wrote:

i have had this cradle since iphone 3g came out, working great no problems at all.

 

this week when i started using it, i can clearly hear the tomtom voice as normal coming from speaker. 

 

but the iphone is NOT getting charged.

 

1.Now i am on iphone 4 with the rubber attached and its very secured. checked

 

2.changed the wire to charge to the cradle aswell.... no luck same issue

 

3. took out the pin had look at the fuse ... no issue 

 

4. change the wire to charge to wall plug with mini usb........ same issue

 

 

cradle is working... but its not charging

 

I do get sometimes get message the cradle is not opitmised for this .. you will get tomtom.PNG

 

 

 

 

 

i went through everything, possible

 

can you please help !!!!,

 

i do use it for work quite regular, actually everyday mon-fri 

 

regards

 

 

 

 

 

 



I am having the exact same problem and it just started today.  I am very frustrated and wish someone could give me some answers on how to fix this!

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New Traveler
jessethompson
Posts: 1
Registered: ‎25-08-2011
Location: Australia

Re: TomTom iPhone Cradle Stop Working

Same problem with me. And i also want some solution.

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Novice Explorer
Mark_Anderson
Posts: 5
Registered: ‎01-12-2011
Location: US

Re: TomTom iPhone Cradle Stop Working

I had the same problem, but fixed it easily. I had a build-up of lint in my dock connector port. Using a flashlight, toothpick and some canned air, I cleaned it out and it's been working great ever since.
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iPhone 4, TomTom Car Kit, TomTom U.S.A. 1.9
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Neophyte Traveler
chris678
Posts: 3
Registered: ‎24-01-2012
Location: US

Re: TomTom iPhone Cradle Stop Working

I am another that has the same exact problem. It stopped charging last summer. I even have tried to locate a new one locally and no one sells them. Help TOMTOM

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Novice Explorer
Mark_Anderson
Posts: 5
Registered: ‎01-12-2011
Location: US

Re: TomTom iPhone Cradle Stop Working

Did you try my dock port clean-out fix, posted above?

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iPhone 4, TomTom Car Kit, TomTom U.S.A. 1.9
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Neophyte Traveler
chris678
Posts: 3
Registered: ‎24-01-2012
Location: US

Re: TomTom iPhone Cradle Stop Working

what is the clean out fix? I don't see anything listed for that.
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Neophyte Traveler
chris678
Posts: 3
Registered: ‎24-01-2012
Location: US

Re: TomTom iPhone Cradle Stop Working

See it now. I have no issues with other chargers! I also presume you mean you cleaned out the phone end or did you mean the TomTom's?
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Novice Explorer
Mark_Anderson
Posts: 5
Registered: ‎01-12-2011
Location: US

Re: TomTom iPhone Cradle Stop Working

I didn't have issues with other chargers either. The TomTom kit is a bit more finicky.
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iPhone 4, TomTom Car Kit, TomTom U.S.A. 1.9
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Neophyte Explorer
tidaltides
Posts: 20
Registered: ‎14-03-2012
Location: United Kingdom

Re: TomTom iPhone Cradle Stop Working

Does this problem already been fixed? I still get the same error message. If I update the app, will it change anything?

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