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Novice Explorer
Yellowduck
Posts: 1
Registered: ‎13-10-2011
Location: New Zealand

Re: TomTom 1.7 iOs 5 compatible

In my opinion there was never a good reason TomTom could not fix this issue pre-iOS 5 release. Nothing prevented them releasing a version that worked with iOS 4 and iOS 5 using the iOS 4 SDK except one thing: and that one thing is that TomTom would have been forced to implement in-app purchasing in accordance with Apple's requirements. Without doing this any  application update wouldn't have been approved by Apple. And, until that change to their software happens it's going to stay broken. The consequence of this change happening is that Apple gets to clip the ticket and it's that loss of revenue for TomTom (I imagine) that is the real issue here.

 

At least there are now huge numebrs of people with this problem and this should twist TomTom's hand.

 

But I could be wrong that this is all about in-app subscription money, although I doubt I am.

 

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Neophyte Explorer
raweathers
Posts: 10
Registered: ‎13-10-2011
Location: US

Re: TomTom 1.7 iOs 5 compatible

I have reported the same problem to TomTom and they told me to contact Apple as it is their problem. Funny, my Groove app was able to restore purchases just fine.

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Apprentice Explorer
nsayer
Posts: 13
Registered: ‎13-10-2011
Location: US

Re: TomTom 1.7 iOs 5 compatible

Ok, TomTom. For months now your excuse has been "It's a beta. It's unsupported."

 

You've known iOS 5 was coming. You knew the date was yesterday. You've had every opportunity to fix this in plenty of time for the launch.

 

That it still does not work is absolutely intolerable.

 

I want my money back.

 

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New Traveler
millwallben
Posts: 1
Registered: ‎13-10-2011
Location: United Kingdom

Re: TomTom 1.7 iOs 5 compatible

I am glad of one thing with this issue, at least there are a numbert of users complaning and pushing their complaints.  I love the TomTom iphote app, but I am really thinking of using another service now as it is just rediculas that not only does the app now not function fully, but i am wasting money each day wilest there is no know fix or date when a fix will be availible.  TomTom sort this out, as your customers we expect better! If you cant sort it out real soon, at lease have the decence to comunicate with us!

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Apprentice Explorer
protocollie
Posts: 6
Registered: ‎05-10-2011
Location: US

Re: TomTom 1.7 iOs 5 compatible

Gonna be calling Apple about a refund today. The garmin app seems to function absolutely beautifully, as does CoPilot Live (which is actually really pretty and seems to do traffic much more reliably than Tomtom ever did for $9/yr. The app itself is on sale for $15 right now!)

 

And for the record, TomTom, it's not the lack of functionality, it's the lack of communication. If I could find any public acknowledgement of the problem or promise to fix it, that'd be one thing - but still nothing, even after knowing this was an issue all throughout the iOS5 beta program. If you DIDN'T know, that's an even stronger indication of a systematic failure to provide a decent level fo customer service to paying users.

 

Sorry, guys. Real bummer it didn't work out.

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Novice Explorer
jasonbetts
Posts: 5
Registered: ‎13-10-2011
Location: United Kingdom

Re: TomTom 1.7 iOs 5 compatible

I have had this problem since about Beta 3, and have bit my tongue as I was using the Beta version of iOS5.

 

Now it's out in the wild, this has become totally unacceptable. I have paid a fair amount to use the HD Traffic Service for a year, and for every day that I am not able to use this it's wasting my money.

 

This needs to be fixed ASAP, and for every day that it isn't I think TomTom should extend the HD Traffic service on everybodies' accounts.

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Apprentice Traveler
kormakid7
Posts: 2
Registered: ‎14-10-2011
Location: United Kingdom

Re: TomTom 1.7 iOs 5 compatible

upgraded to os5 full version today and have same problem unable to restore purchases. wont recognise account details even changed my password a few times incase it was me being forgetful.

 

WTF......  come on fix it..... or im going to Co-Pilot LIve

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New Traveler
tomtomtomtom
Posts: 1
Registered: ‎14-10-2011
Location: US

Re: TomTom 1.7 iOs 5 compatible

Same problem here. Been kicking around since the betas. Tom Tom Time To Step Up.

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Neophyte Explorer
raweathers
Posts: 10
Registered: ‎13-10-2011
Location: US

Re: TomTom 1.7 iOs 5 compatible

Not only does traffic not work even though it tells me my subsciption is valid, I cannot restore any custom voices either. 

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Staff
Zoë
Posts: 1,168
Registered: ‎01-03-2011
Location: the Netherlands

Re: TomTom 1.7 iOs 5 compatible

Hi all,

 

Sincere apologies for the issues you're facing with being unable to restore any purchases through the TomTom Shop on the iPhone. We're aware of this and we're looking into into it as a matter of urgency.

 

When we have more information to communicate on this, we'll update you here.

 

Thanks for your continued patience with us on this and again our apologies for the inconvenience.

 

Zoe

 



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