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Novice Explorer
Anpe
Posts: 2
Registered: ‎10-07-2011
Location: Finland

Tom tom car kit and iPhone 4 Not charging and breaks audio

Hi, I have TomTom car kit (Model 4UUB4 with firmware 0.0.48) and iPhone4. I bought this product because I needed a dock for my iphone where it can be charged and which connects it to my car stereos for listening music etc. Problem is that both of these abilities are unusable. First annoying issue is that iPhone4 is not charging. It gives an error message that charging with this device is not supported. Second issue is that device cuts off connectivity with my stereos from time to time. Sometimes I can listen music almost ten minutes and then I need to reconnect audio plugin for listening music. This really irritates and i almost threw this product out of the window! Third issue is that i cannto pair my device with bluetooth. It just doesnt find product. But this can be a iPhone issue more propably so this can be forgotten. So? Is there any solutions for this or do i have to complain to consumer advocate about incompatibility issue? When I bought this I understood that this product should be compatible with iPhone4, but it seems that it isn't.
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New Traveler
Harald71
Posts: 1
Registered: ‎28-11-2011
Location: Netherlands

Re: Tom tom car kit and iPhone 4 Not charging and breaks audio

Same problem here. Sometimes it works to shutdown all applications on the iPhone which run in the background, then restart your phone. I got varying mileage out of that.

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New Traveler
Akasselman
Posts: 1
Registered: ‎29-11-2011
Location: South Africa

Re: Tom tom car kit and iPhone 4 Not charging and breaks audio

I had a similar issue. Used to have an iphone3 and upgraded to 4. But the new phone did not work with the device. I contacted TomTom customer centre. They sent me an iPhone4 adapter (piece of plastic) that enabled the phone to be positioned correctly on the device to charge etc. this was at no charge to me 😄
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Legendary Explorer
brouvery
Posts: 56
Registered: ‎10-03-2011
Location: US

Re: Tom tom car kit and iPhone 4 Not charging and breaks audio

go on google and find some twicks.

Any spacer will work.

I used a penny with double tap for a while ;-)

Benoit
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Novice Explorer
Anpe
Posts: 2
Registered: ‎10-07-2011
Location: Finland

Re: Tom tom car kit and iPhone 4 Not charging and breaks audio

[ Edited ]

Ofcourse I did have this piece of plastic.

 

And I couldn't solve this issue with TomTom support. And it was hard to solve this with reseller also. Solution was to change device to another one (reseller changed the device after little fight). Now problems are gone.

 

But I must say that I'm very dissapointed to TomTom support. I spent lot of hours to get correctly working device.

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Novice Explorer
Mark_Anderson
Posts: 5
Registered: ‎01-12-2011
Location: US

Re: Tom tom car kit and iPhone 4 Not charging and breaks audio

I had a similar issue after mine HAD been working fine. The fix was embarasingly simple. I had a build-up of lint inside the dock connector port on my iPhone 4.

 

Using a flashlight, toothpick and some canned air, I cleaned out the port and the TomTom adapter has been working great ever since.

---
iPhone 4, TomTom Car Kit, TomTom U.S.A. 1.9
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New Traveler
Nopanix
Posts: 1
Registered: a week ago
Location: United Kingdom

Re: Tom tom car kit and iPhone 4 Not charging and breaks audio

I had the same issue. The phone sat very high on the docking connector i.e. the metal of the connector still visible. I didn't appreciate that until I fixed the problem.

 

Turns out that the phone's connector was full of pocket lint. I carefully used a toothpick and pin to remove 3 yrs of fluff. Now my Tom Tom car kit and all the other docks and connectors fit like new:smileyhappy:

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