29-09-2013 01:24 AM
I have today purchased a new START 25M Western Europe Sat nav, I've ran all updates through "my tomtom" and the application and latest maps have updated OK, However the sat nav device says that the the cameras were last updated on 15 nov 2012 - this is a brand new unit. Tried to update through the "Manage content" option on the tomtom website and it says
Speed Cameras Europe - 1 time update
You're not subscribed
Go to shop
where it tries to extract another £20 on top of the £120 Ive just paid - is this correct or am i missing something,
29-09-2013 05:35 PM
01-10-2013 12:38 PM
Thanks for the advice, rang tom tom support who advised that there is a bug in the tomtom software that shows the cameras as being out of date for which a fix is being worked on.
02-10-2013 08:48 PM
02-10-2013 09:26 PM
I dont recall the camera updates downloading, However, I did see the application and maps updates go through.,Tom Tom support first told me that it was an application problem, however on further checking with them, their solution was for me to buy a subscription which would then correct the date. (Starnge how a purchased subscription will fix the date yet the "free" one time update will not).They say that the camera updates downloaded with the other updates but to be honest I am not convinced. All sounds a bit suspicious to me. Currently waiting for a reply to my latest email to tom tom support.
My Start 25 doesnt show a version number for cameras only a last update date which is currently showing 26 November 2012. II asked for details of a recently added camera but they ignored this request.
04-10-2013 12:47 AM
They have given me a subscription until 7 oct so that I can retrieve the 1 time update, unfortunately this failed about 6% the way through, They then provided me with instructions to completely remove and reinstall my tomtom, unfortunately this did not work either - they did suggest trying on another computer which, I dont have access to.
Back with them again at the moment, at least they now appear to be trying to sort it out rather than trying to get me to buy a subscription - have you tried contacting them at all?
04-10-2013 07:26 AM
10-10-2013 11:51 PM
Thanks for the tips, pretty much the same advice as provided by tomtom support desk. tried running as admin but no joy either, Took the sat nav back to the store where I purchased it and their tech team tried to run the updates and encountered the same problems, so not a laptop prtoblem,
Have now returned the item to the store and received a refund. Back to my 6 year old tomtom one. Pity really, the smart looked like a nice bit of kit, 5 Inch screen, easy to use,Lifetime maps Newer model, etc but one of the reasons I wanted to update to a newer model was for the camera updates, but after the grief of trying to get the 1st time update to the cameras, it really doesnt seem worth it.