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Apprentice Traveler
wints
Posts: 2
Registered: ‎27-03-2011
Location: United Kingdom

screen blank

Have lost the screen picture completely still faint glow from screen so power there. When I turn on and off 1 bright flash followed by dark glowing screen have plugged into pc and does not see the satnav. Have tried charging / resetting / card in and out etc nothing seems to make a difference.  device is just over 12 months old  any ideas?

wints

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Novice Explorer
BigLouis
Posts: 1
Registered: ‎23-06-2011
Location: United Kingdom

Re: screen blank

Hi

 

I have the same problem. Started with returning from France.  Started my Urban rider and I could see the map but not get a route.   GPS ws working.

 

When I got back i carried out a restore.  When I started the Rider I got the logo, and thena blank white screen.

 

I've tried a reset, downloaded updates, reset again, but no result.  I now await ToTom support's suggestions.

 

 

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New Traveler
rallen1162
Posts: 1
Registered: ‎11-06-2012
Location: US

Re: screen blank

Any updates, was your blank screen problem resolved?

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New Traveler
polecat64
Posts: 1
Registered: ‎28-03-2013
Location: US

Re: screen blank

So I am not the only one with a blank screen!!!! How do we fix it????  

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Zsolt
Posts: 21,369
Kudos: 2,393
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: screen blank

It can be caused by many things: software issue, too cold, too hot, drop, dead screen, dislocated flat cable.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
Legin3020
Posts: 2
Registered: ‎22-04-2013
Location: United Kingdom

Re: screen blank

No you are not, my wife has a 6 month old XL, ( new slim shape) and when switching on, all I get is a 'glowing' screen, when switching off I get a bing-bong   I really want to get over this issue, OH HOW can I get this to work???????

 

Many thanks....

 

A very frustrated XL user...

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Zsolt
Posts: 21,369
Kudos: 2,393
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: screen blank

If a soft reset can't help, give them a call (link to reset in my signature):

0845 161 0009
Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC

or

020 7387 5444

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
Legin3020
Posts: 2
Registered: ‎22-04-2013
Location: United Kingdom

Re: screen blank

Many thanks I will certainly try that tomorrow!!

 

Many thanks for yout time and responce.

 

 

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