RIDER

[ysbeer27]

When Battery Fully Discharge Urban Rider, Software gets lost or broken.

This is happening in the first month and after much e-mail exchange with TomTom resolved.

Now seven months later the same problem arises again, However TomTom now wants only paid the same problem, which is actually still the old problem. The problem is that I can not connect with the headset and must choose factory settings. Then you lose all your routes. There must also be downloaded from various TomTom picked up the case to restore. Just a motorcycle navigation in the wintertime and then fully discharge, software or services away from TomTom. So no good navigation for a motorcycle. Very Bad experience with the service and therefore a bad TomTom navigation system for the motorcycle.

[Zoe]

Hi ysbeer27,

Sorry to hear of the issues you've had with the battery and losing your routes. What kind of headset is it that you're using with the TomTom?

If you could provide this information we can look into this further for you.

Thanks,

Zoe

[ysbeer27]

Hello Zoe,

I\ m ussing Scala rider 2

[ysbeer27]

Dear Zoe,

The problem is not in the haedset, but the software to connect to a haedset the urban rider will break down.

[Zoe]

Hi ysbeer27,

In order for us to help, we need to be sure you are using a compatible headset, as we can only support headset accessories that have been tested and checked by us. This is why we need to find out what headset you are using.

When you say your TomTom software to connect is breaking down, what is it doing? Rebooting, turning off, or something else?

If you'd prefer to speak to us on the phone, you can give our support team a call on 020 850 10 07 - we're open from 9am - 6.30pm

Thanks,

Zoe