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Apprentice Traveler
philippe22
Posts: 2
Registered: ‎26-08-2011
Location: United Kingdom
Accepted Solution

no maps found! start 25

I have a new tomtom start 25 1 week old,used once connected it to download an update and now it just displays no maps found!insert a memory card containing a map or use my tomtom to install a map. can anyone resolve this for me its very frustrating i bought this in the UK last week used it to drive to France where i live, need this to work urgently HELP!!!!!!!!

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Master Explorer
sLackEr
Posts: 29
Registered: ‎31-05-2011
Location: Iran (Islamic Republic of)

Re: no maps found! start 25

The problem causes by the programme version.It doesnt support the older map.

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Apprentice Traveler
pietinspain
Posts: 2
Registered: ‎29-08-2011
Location: United Kingdom

Re: no maps found! Start 25

[ Edited ]

I have the same problem. Followed Tom Tom support to the letter still NO MAPS. Is this the biggest load of junk on the market????

 

Some body please help?????????????????????

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Apprentice Traveler
philippe22
Posts: 2
Registered: ‎26-08-2011
Location: United Kingdom

Re: no maps found! Start 25

I tried several times to download from TomTom website but for some reason it worked on the final attempt - took 6-7hrs to download and worked in the end.  One thing  - when you download the programme, save it first and then open it.  I agree with you re the product - I always believed that it was a reliable brand, praps we should remember that we get what we pay for!  Have the support team been any help?

 

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Apprentice Traveler
pietinspain
Posts: 2
Registered: ‎29-08-2011
Location: United Kingdom

Re: no maps found! Start 25

Not as Yet!!

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New Traveler
emiel
Posts: 1
Registered: ‎04-01-2012
Location: Netherlands

Re: no maps found! start 25

I have also the same problem. I had many support by TomTom but nothing was helping. All the nesesery things were done in the computer , like firrewall and installes different browsers. I work with Windows 7 full updated!! Connection internet is fast. I want to but everything on a sd card. I see an connection on the back side of my TomTom start 25 europe.

 

TomTom don't want to fix this problem. The told me to do it by your self. My TomTom is also one week old and later connect it to the compuetr and have an update it went wrong. Later it says no cards any more in the TomTom.......until now nothing to do whith my Euro 127,-- cost navigator.

 

Kind regards TomTom from Emiel.

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New Traveler
Berrisford
Posts: 1
Registered: ‎06-12-2012
Location: United Kingdom

Re: no maps found! start 25

I've just downloaded the latest version of maps at the end of the year's subscription for updates. I get the message 'No maps found' . The phone support number does not work and I don't want to pay another year's subscription and find myself with no maps. What do I do?

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Apprentice Traveler
msamler
Posts: 2
Registered: yesterday
Location: United Kingdom

Re: no maps found! start 25

I too have a TomTom start 25, which is displaying No Maps Found.  I have tried emptying the cache.  The instructions are awful.  I now have an expensive piece of equipment that I can't use.  I even spent money on buying a map which has gone to waste also.  My drive says the download has been successful but the device itself says no maps found.  I went into a well known car accessories and parts shop tonight and what a surprise the assistant wasn't surprised to hear my story and said that they have the most problems with TomToms!!!!

 

TomTom support, you really need to get a fix online for this problem, please.

 

Thanks

Marion

 

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Elite Voyager
Elite Voyager
dhn
Posts: 12,735
Registered: ‎01-03-2011

Re: no maps found! start 25

See here:

 

http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no%20maps%20found

 

Also, customer service:

 

UKUnited Kingdom

02079 490 134

Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Traveler
msamler
Posts: 2
Registered: yesterday
Location: United Kingdom

Re: no maps found! start 25

Hi 

Thanks for the reply.  I have tried this support page and followed all the instructions but yet no luck.  

Marion

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