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Novice Explorer
tambri822
Posts: 1
Registered: ‎04-10-2011
Location: US

lost tom tom cd

i lost my tom tom cd how do i download the drivers for my tom tom so that when i connect tpo the computer it updates my unit?

 

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: lost tom tom cd

Need to know which model gps you have. If you don't know the model number, you can provide the first two letters of the serial number we can determine the model #.

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Staff
Zoë
Posts: 1,328
Registered: ‎01-03-2011
Location: the Netherlands

Re: lost tom tom cd

Hi tambri822,

 

If you got a CD with your TomTom, it sounds like your device may use TomTom HOME. You can download and install it from this link:

 

http://www.tomtom.com/home

 

However, like Traylaw said, please do let us know the first two characters of your serial number so we can double check that Home is the correct program for you. You can check here as to which software to use also.

 

http://www.tomtom.com/15046

 

Let us know if you have further questions!

 

Thanks,


Zoe

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New Traveler
Liz44347
Posts: 1
Registered: ‎22-04-2012
Location: US

Re: lost tom tom cd

I uninstalled my TomTom 1 from my computer, and ever since then it just goes to the connection screen (on the TomTom itself), so i am trying to re-install it. Unfortuatally, I lost my cd for the installation and now my tomtom is connected to my computer, and is showing in the device manager, but neither "TomTom Home" or "My TomTom" can find the device or connect to it. I have rebooted the TomTom, unintalled both tomtom downloads and cleaned them out of my computer entirely, neither of them have been installed at the same time.  What else can i do to get my TomTom to connect?   I also tried different USB cables including the origional it came with... 

 

Thanks for your time

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: lost tom tom cd

You gps model can only  use TomTom Home so no need to install myTomTom.  Is the version of TomTom Home the current version or did it come off the CD?  If you have not downloaded it recently I would suggest doing so.  Here is the link to the download.

 

http://www.tomtom.com/services/service.php?id=16&tab=87

 

When you connect your gps to the computer can you see the gps as a removable drive using Windows Explorer (My computer on the destop ). If you open the drive do you see a bunch of files and folders?

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New Traveler
geffbutler
Posts: 1
Registered: ‎13-02-2013
Location: United Kingdom

Re: lost tom tom cd

XL live edition  iq routes

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: lost tom tom cd

Ok, got the "XL live edition  iq routes" but nothing else. Are you having a problem?

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New Traveler
adamsoutpost
Posts: 1
Registered: ‎29-05-2013
Location: South Africa

Re: lost tom tom cd

[ Edited ]

The model number is ************

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Zsolt
Posts: 21,266
Kudos: 2,387
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: lost tom tom cd

The TomTom HOME (or MyTomTom) apps are available online from TomTom.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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