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Apprentice Traveler
HEXAGON
Posts: 2
Registered: ‎26-12-2011
Location: Australia;

Welcome discount coupon

Welcome discount coupon not recognised, any one had that problem?

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Lupus1
Posts: 4,431
Topics: 15
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Solutions: 265
Registered: ‎21-09-2011
Location: Germany;

Re: Welcome discount coupon

Hi,

 

usually the discount coupon gets recognized as soon as you purchase something that values more than your coupon is worth.

 

So if you'd like to use your coupon you'll need an invoice that requests you to still pay some money after using the coupon.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech) | TT Start 60

map/Europe_North 875.3613 | map/Europe 905.4787
TT Home 2.9.5.3093 | MyTT SA 3.2.0.699
Navcore 9.510 | Navcore 12.055
Win7 32bit Professional


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I'm no TT employee but just a customer trying to help
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Apprentice Traveler
HEXAGON
Posts: 2
Registered: ‎26-12-2011
Location: Australia;

Re: Welcome discount coupon

The speed camera product is $49 , welcome coupon is $20, have tried to purchase the product but the coupon is not recognised. The Invoice still reflects $49.it does not deduct the coupon value.

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Staff
Lorna
Posts: 244
Registered: ‎25-02-2011
Location: Netherlands;

Re: Welcome discount coupon

Hi HEXAGON,

The welcome voucher works on tomtom.com - you won't be able to use it in HOME.

Let me know if you still have trouble with it.

Lorna
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Apprentice Traveler
Carmel
Posts: 2
Registered: ‎19-01-2012
Location: Australia;

Re: Welcome discount coupon

I have just received a welcome email telling me I have a $20 voucher - I'm tryign to buy a celebrity voice but when I enter the voucher code it says the voucher has expired.

 

How do I enter the code so I can use this voucher?

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Apprentice Traveler
Carmel
Posts: 2
Registered: ‎19-01-2012
Location: Australia;

Re: Welcome discount coupon

Oh just read the email again and the voucher can only be applied to purchases over $20 :smileysad:
Looks like another way of getting people to spend more money! Not happy... here I thought tomtom was different :smileysad:

 

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Novice Explorer
poxus2002
Posts: 1
Registered: ‎01-02-2012
Location: United Kingdom;

Re: Welcome discount coupon

hi i just got this email after registering my new sat nav

As a token of appreciation we're giving you a free £8 voucher to spend at TomTom.com.

 

when i try and buy something worth £27 i get this

 

The code you have entered has expired!

 

iv only just got me new sat nav few days ago ?

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Apprentice Traveler
Fleteboy
Posts: 2
Registered: ‎21-02-2012
Location: United Kingdom;

Re: Welcome discount coupon

Had my Start 20 for 4 days. Tried to order a vent holder and discount coupon not accepted as "out of date". Why include an invalid voucher in the email?

Poor customer service.

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Lupus1
Posts: 4,431
Topics: 15
Kudos: 1,319
Solutions: 265
Registered: ‎21-09-2011
Location: Germany;

Re: Welcome discount coupon

Hi,

 

this trouble with the codes not working is quite a common problem with TT's web site. You'll have to contact CS to get your voucher accepted. If you provide them a copy of that e-mail they'll usually accept the code so you'll get the discount.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech) | TT Start 60

map/Europe_North 875.3613 | map/Europe 905.4787
TT Home 2.9.5.3093 | MyTT SA 3.2.0.699
Navcore 9.510 | Navcore 12.055
Win7 32bit Professional


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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Apprentice Traveler
Fleteboy
Posts: 2
Registered: ‎21-02-2012
Location: United Kingdom;

Re: Welcome discount coupon

Thanks, Lars, for your post. Got a valid voucher and placed my order.
Begs the question, why not keep the website up to date?
Geoff
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