26-04-2012 09:37 AM
updated my tomtom a couple of weeks ago and since then it sticks on the the balck startup screen with tomtom logo. I've tried:
Resetting (numerous times) and all this does it bring up an information screen
Uninstalling the application both manually and via home, both times using a fresh download of the application
Contacting support who only suggested that I go through the steps already taken
It seems to me that it may well be an issue with the new application software. Does anyone know how I can fix my tomtom?
Solved! Go to Solution.
27-04-2012 02:11 AM - edited 27-04-2012 02:12 AM
Is your battery well charged? Try charging for 2 hrs with device off.
What is your App version; should be 9.430, Map should be 885.
You might try a memory check; follow the procedure in this link,
Memory error check
look for “found” folder and delete.
You could check on your computer to see if you still have an older version to reinstall through TomTomHome, but I would guess you wouldn't be asking the question if you did.
27-04-2012 05:13 PM
thanks for trying to help out with this. I've done everything possible including a full reformat and reinstall. Finally gave up and contacted support. I didn't want to do this as I thought that the unit, being over a year old would not be under guarantee anymore. RESULT, apparently it is covered for two years so am sending it back to tomtom for repair.
27-04-2012 10:01 PM
Thanks, didn't realize any had two year warrantys.
28-04-2012 10:14 AM
Apparently so but TomTom support tried to tell me that it was only guaranteed for a year. It was only when I said that I had pulled up the details on their own website that they agreed to repair. Folks need to be aware that this is the case.
28-04-2012 03:17 PM
Not all of their support staff are up to speed.