Elite Voyager
Elite Voyager
dhn
Posts: 11,993
Registered: ‎01-03-2011

Re: TomTom not charging

You should be able to buy a replacement car charger either on TomTom's site or at an Electronics store (Halford's?). Does the unit charge when connected by usb cable to the computer?

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Apprentice Traveler
Petal
Posts: 2
Registered: ‎09-04-2012
Location: Australia

Re: TomTom not charging

I have a Tom Tom which will not hold a charge.  It works fine when connected to the cigarette lighter in the car or if it is connected to house power.  The minute I turn the car off it goes blank.  It is only 8 months old and has been used no more than 20 times.  Any solutions?

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom not charging

Seems as if the battery has failed, since you unit is only 8 months old it should be under warranty. You should contact customer service about getting the battery replaced.  If the gps was not under warranty, you could change the battery yourself but its a bit more difficult then changing the battery in a flashlight.

 

Customer Service for Australia

1300 135 604
Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

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Apprentice Traveler
civic
Posts: 2
Registered: ‎03-05-2012
Location: Norway

Re: TomTom not charging

[ Edited ]

Could uou help me getting a new Battery for my TomTom One. 3. ed. and give me a manua/instructions l how to change it ?

 Per Jahren (civic)

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom not charging

Here is a video showing how to replace the battery in a TomTom One.

 

http://www.youtube.com/watch?v=rCVBuXUI4HE

 

As for obtaining a battery, simply google "TomTom One battery" and you should get a listing  of several suppliers.

As for the torx tool you can also find them at most auto supply stores if the battery supplier does not provide a tool with the battery.

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New Traveler
lindy
Posts: 1
Registered: ‎13-01-2013
Location: Australia

Re: TomTom not hold charge in unit

My Tom Tom worked fine in the car at first and now its doesnt charge in car and am not sure that it charges in the computer even if you leave it for a long time.

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom not hold charge in unit

Is there an indicator light on the gps that is lit indicating that the charger is suppling power to the gps?  Does the gps work while it is attached to the charger and dies shortly after disconnecting the gps?

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Neophyte Explorer
Trudijane
Posts: 21
Registered: ‎21-01-2012
Location: US

Re: TomTom not charging

Dazza,

A few questions.  Whe connecting my GPS to my computer to recharge, do I leave my Tom Tom off?  Or do I turn it on along with the computer?  My Tom Tom does not have a green light that shows whether it is charging or not....so how do I know that it is.

 

I do know when I plug it in the next day to the car lighter, but as I said before, if it does charge, the battery doesn't hold a charge and will turn off when the battery is low.

 

My previous (similar) GPS never did that or needed the battery charged and if I did not use it for a few days, it would turn on after a few minutes of plugging it into the cigarette lighter.  Cant' figure out what's going on, but I'm not happy with it.

 

Since it's new, should I return it? Or is there a solution.

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Neophyte Explorer
Trudijane
Posts: 21
Registered: ‎21-01-2012
Location: US

Re: TomTom not charging

ou should be able to buy a replacement car charger either on TomTom's site or at an Electronics store (Halford's?). Does the unit charge when connected by usb cable to the computer?

=============

Elite Voyager,

I don't know why my new gps Tom Tom (EASE) unit shut off in the middle of a trip because the battery is low.  That tells me the cigarette lighter is not maintaining the charge that I get connecting it to my computer.

 

My previous gps (Tom Tom One) that I bought on E-bay used, never gave me any kind of problems with having to charge it or shutting off while conneted in the car.

 

The   car charger came with the unit, so since it's new, should I just ask for a replacement charger or entire unit??  I don't know why I'm having these problems.

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Zsolt
Posts: 20,920
Kudos: 2,348
Solutions: 545
Registered: ‎16-10-2011
Location: United Kingdom

Re: TomTom not charging

You need the computer on and the TT on for charging from a PC (unless you use a USB hub with its own power supply, but yet the TT needs to be on). The reason why it doesn't hold the charge is that the TT units don't shut down at switch off, just go to stand by, which consumes power. If you want a complete shut down, you need to hold the off button for 10 seconds.

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