31-07-2011 08:17 PM
You should be able to buy a replacement car charger either on TomTom's site or at an Electronics store (Halford's?). Does the unit charge when connected by usb cable to the computer?
09-04-2012 02:01 AM
I have a Tom Tom which will not hold a charge. It works fine when connected to the cigarette lighter in the car or if it is connected to house power. The minute I turn the car off it goes blank. It is only 8 months old and has been used no more than 20 times. Any solutions?
09-04-2012 02:15 AM
Seems as if the battery has failed, since you unit is only 8 months old it should be under warranty. You should contact customer service about getting the battery replaced. If the gps was not under warranty, you could change the battery yourself but its a bit more difficult then changing the battery in a flashlight.
Customer Service for Australia
1300 135 604
Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST
04-05-2012 08:30 AM - last edited on 04-05-2012 04:57 PM by Mike
Could uou help me getting a new Battery for my TomTom One. 3. ed. and give me a manua/instructions l how to change it ?
Per Jahren (civic)
08-05-2012 04:56 PM
Here is a video showing how to replace the battery in a TomTom One.
As for obtaining a battery, simply google "TomTom One battery" and you should get a listing of several suppliers.
As for the torx tool you can also find them at most auto supply stores if the battery supplier does not provide a tool with the battery.
13-01-2013 04:32 AM
Is there an indicator light on the gps that is lit indicating that the charger is suppling power to the gps? Does the gps work while it is attached to the charger and dies shortly after disconnecting the gps?
26-04-2013 11:34 AM
A few questions. Whe connecting my GPS to my computer to recharge, do I leave my Tom Tom off? Or do I turn it on along with the computer? My Tom Tom does not have a green light that shows whether it is charging or not....so how do I know that it is.
I do know when I plug it in the next day to the car lighter, but as I said before, if it does charge, the battery doesn't hold a charge and will turn off when the battery is low.
My previous (similar) GPS never did that or needed the battery charged and if I did not use it for a few days, it would turn on after a few minutes of plugging it into the cigarette lighter. Cant' figure out what's going on, but I'm not happy with it.
Since it's new, should I return it? Or is there a solution.
26-04-2013 11:44 AM
ou should be able to buy a replacement car charger either on TomTom's site or at an Electronics store (Halford's?). Does the unit charge when connected by usb cable to the computer?
I don't know why my new gps Tom Tom (EASE) unit shut off in the middle of a trip because the battery is low. That tells me the cigarette lighter is not maintaining the charge that I get connecting it to my computer.
My previous gps (Tom Tom One) that I bought on E-bay used, never gave me any kind of problems with having to charge it or shutting off while conneted in the car.
The car charger came with the unit, so since it's new, should I just ask for a replacement charger or entire unit?? I don't know why I'm having these problems.
26-04-2013 12:17 PM