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Master Explorer
JaSonic
Posts: 7
Registered: ‎27-10-2011
Location: United Kingdom
Accepted Solution

TomTom Start Stuck On Startup

Hi guys,

 

My TomTom Start (1EX00) will not boot up, it is stuck on the start screen.

 

I have used tomtom home and removed the application from the device and then downloaded and installed the replacement.

 

I have tried backing up the contents of the storage, and doing a full fat32 format.

 

I have run a chkdsk on the drive with both tick boxes and no errors.

 

Yet I still can't get the device to boot.

 

I have run the tomtom home update utility a number of times and there are no updates available.

 

Any suggestions greatfully appreciated.

 

I've had this on a previous device for a friend and an app replace worked, but not happening this time round.

 

Cheers in advance for your help.

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Lupus1
Posts: 5,479
Topics: 21
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Registered: ‎21-09-2011
Location: Germany

Re: TomTom Start Stuck On Startup

Hi,

 

did you try resetting your device? If not, press and hold the power button until you hear the drum roll (approx. 15 seconds). Afterwards try to start your device.

 

Did you completely charge your device (approx. 4 hours)?

 

Does your device start when connected to a power source?

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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Master Explorer
JaSonic
Posts: 7
Registered: ‎27-10-2011
Location: United Kingdom

Re: TomTom Start Stuck On Startup

Cheers for your quick response

 

Holding the power button even for 30secs does nothing but remain on the stuck startup screen.

 

The device does have a pinhole reset which as soon as the button is pressed the device immediately powers down, and keep holding does nothing.

 

The device has been charged overnight.

 

When connected to a power source, does not power itself up, but pressing the button turns it on and it gets as far as the stuck startup screen.

 

Cheers for your help

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom Start Stuck On Startup

Can you connect your pc to the gps and does Home see the gps? You may need to remove and reinstall the software in the gps. If your pc can communicate with the pc. The first step is to create a backup to preserve the map date. Here is a link for backing up the gps
http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

Once a backup is created you can safely remove and restore the software in the gps. Here is a link for that.

http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/reinstall
********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
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Master Explorer
JaSonic
Posts: 7
Registered: ‎27-10-2011
Location: United Kingdom

Re: TomTom Start Stuck On Startup

I have tried that already more than once anf formatting the system using full fat 32 format, sd formatters, full chkdsk but when I restore my gps using the home update and copying my maps back, the gps still remains non booting.  I have tried formatting again and restoring all my original from back up and still no boot.  chkdsk says the drive is fine, but cant see why it wont boot?

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom Start Stuck On Startup

[ Edited ]

Plug your gps in the computer and in "Home" -> "Manage my device"   the click on the + sign to the left of "applicaiton", then click on "more info". What version number is it showing installed on the gps? Also what are the first two letters of your serial number?

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Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

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Master Explorer
JaSonic
Posts: 7
Registered: ‎27-10-2011
Location: United Kingdom

Re: TomTom Start Stuck On Startup

Cheers for your assistance

 

The app version is currently 8.544

 

I'm assuming the serial number is the one below the barcode which is XC

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom Start Stuck On Startup

I think it should be 9.053. But I am not an expert on version versus model including special editions versions. We need user DHN right now. Who will probably show up sometime today.

 

In the mean time try this. With the gps plugged into the computer, Go to Home -> Manage my device. Remove all the applications (if more then one showing) from your device. Then switch to "Items on computer" and remove all applications shown there.

 

1.  Perform an update. Once updates are completed disconnect the gps and restart it. Don't worry if it hangs up.

2.  Plug your gps in your computer again and perform another update.

3. Perform steps 1 and 2 until Home reports there are no further updates.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

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Master Explorer
JaSonic
Posts: 7
Registered: ‎27-10-2011
Location: United Kingdom

Re: TomTom Start Stuck On Startup

I've just tried clicking update about a dozen times and everytime it says 'no items available'

 

Cheers for your help so far matey, appreciated

 

Will wait and see what DHN says, hopefully we can get sorted :smileyhappy:

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Renowned Trailblazer
zeus15
Posts: 191
Registered: ‎07-05-2011
Location: US

Re: TomTom Start Stuck On Startup

Try this link for app versions:      http://uk.support.tomtom.com/app/answers/detail/a_id/6141/kw/app%20version

 

There are a few app versions for the Start 20 series.

Forums can be helpful!
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