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soniaputt
Posts: 1
Registered: ‎19-11-2011
Location: United Kingdom

TomTom One stuck on welcome screen - please help

Hi, ive recently updated my devce on home, and its stuck ont he welcome screen. I have re-set it loads of times and it fires past the first screen then it hangs, any ideas?

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Lupus1
Posts: 5,479
Topics: 21
Kudos: 1,606
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: TomTom One stuck on welcome screen - please help

Hi,

 

connect your device to your computer and open TT Home. Go to operate my device and plan a route. Afterwards disconnect your device from your computer using the disconnect safely option of TT Home by pressing the blue button in the right bottom corner.

Have a look if your device works again.

 

Other possibility would be to restore your backup if you've created one before updating your device. If you haven't done so please do it in the future every time before applying any major changes like updates.

How to create a backup of your device (hyperlink)

 

 

Regards
Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


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I'm no TT employee but just a customer trying to help
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