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Novice Explorer
russ0105
Posts: 6
Registered: ‎07-04-2012
Location: US

TomTom One 3rd edition updates

I bought a TomTom One 3rd edition from eBay, and I am trying to do the map udate, but I dont have the activation code. How do I get that activation code, and how can I update my maps?

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Novice Explorer
russ0105
Posts: 6
Registered: ‎07-04-2012
Location: US

Re: TomTom One 3rd edition updates

I am currently on version:

 

"USA_and_Canada" V710.1575

 

Thanks for the help!

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Zsolt
Posts: 21,280
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Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: TomTom One 3rd edition updates

v710 is a very-very...very-very old map. Most if that is the map that it came with, and you've done some updates via the TT HOME, and it started to ask the activation code, I would return the item to the seller, and claim the money back. It is a pirated device, by the sound of it.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Novice Explorer
russ0105
Posts: 6
Registered: ‎07-04-2012
Location: US

Re: TomTom One 3rd edition updates

So, before I spend $50 to try to update the maps....

 

1. Can they be updated, especially if it is a pirated unit? (if i try to buy an update, and it doesn't work, would I be able to get my money back from TomTom for the update?)

 

2. I also get a error from the Tomtom home program when that won't let me back it up to my computer.

 

3. Would it be best for me to just buy a new one instead of trying the update and it failing?

 

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Zsolt
Posts: 21,280
Kudos: 2,389
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: TomTom One 3rd edition updates

It can be updated, no problem. Even if TT HOME can't make a backup, you can make one via Explorer in Windows or Finder in Mac OS. Just make sure you save all the files, hidden ones inc.

 

I would rather return it though, and buy a new unit. In the US, you can buy many with free lifetime map update.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
cyberpro83
Posts: 2
Registered: ‎06-07-2012
Location: US

Re: TomTom One 3rd edition updates

I tried to update my TomTom device and when connected to the computer asked me to format the device, because the computer did not recognize it. I had to format it, but I lost the map I had and I lost my activation code because I can not find my installation CD. Please, someone can help me with this.

 

Thanks!!! 

 

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Elite Voyager
Elite Voyager
dhn
Posts: 12,386
Registered: ‎01-03-2011

Re: TomTom One 3rd edition updates

Unless you have a backup or the map which was on your device was itself an update from that which was originally on your device, you are out of luck.

 

 

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Traveler
cyberpro83
Posts: 2
Registered: ‎06-07-2012
Location: US

Re: TomTom One 3rd edition updates

There is no solution???

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New Traveler
etyris
Posts: 1
Registered: ‎24-11-2012
Location: Australia

Re: TomTom One 3rd edition updates

Hi,

 

I can't remember where to look for my activation code on my Tom Tom One device. Can anyone help?

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