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Novice Explorer
footprint1975
Posts: 5
Registered: ‎23-05-2011
Location: United Kingdom

TomTom Home download problem

Help!

I have succesfully downloaded the setup application "TomTomHomewinlatest WinLatest.exe" but the application will not run. (No error message, no response on clicking "run".

I am attempting to install "Home" on a PC running XP.

Has anyone out there experienced this? (I suspect it may be a PC problem, rather than an issue with the TomTom application)

 

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Elite Voyager
Elite Voyager
dhn
Posts: 11,682
Registered: ‎01-03-2011

Re: TomTom Home download problem

Do you have dotnet framework installed? Home requires it. Get it here:

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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TomTom Employee
CH
Posts: 26
Registered: ‎18-05-2011
Location: Netherlands

Re: TomTom Home download problem

Hi,

 

if it doesn't work after installing the netframework update try to disable temporarily you antivirus and try again.

 

Cheers

“I work for TomTom but the views expressed here are my own.”
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Novice Explorer
footprint1975
Posts: 5
Registered: ‎23-05-2011
Location: United Kingdom

Re: TomTom Home download problem

I tried this with no success.

I discovered that I was having problems with other devices; and having replaced a defective PC component and carrying out another clean reinstall, I have successfully downloaded TT Home.

Many thanks!

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TomTom Employee
CH
Posts: 26
Registered: ‎18-05-2011
Location: Netherlands

Re: TomTom Home download problem

Hi,

 

Maybe it is your antivirus. You can try to disable it and run the program again.

 

On XP it's vey important that the NetFramework from Microsoft is up-to-date. I sent you the link before, did you install it?

 

Home usually works very well on XP.

 

Cheers

“I work for TomTom but the views expressed here are my own.”
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TomTom Employee
CH
Posts: 26
Registered: ‎18-05-2011
Location: Netherlands

Re: TomTom Home download problem

I didn't send the link, dhn did!

Sorry dhn! :smileyhappy:

“I work for TomTom but the views expressed here are my own.”
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Novice Explorer
footprint1975
Posts: 5
Registered: ‎23-05-2011
Location: United Kingdom

Re: TomTom Home download problem

Hi

I did download NetFramework as suggested, without success. As per previous, I am pretty convinced that the problem was wirth the PC, rather than with the downloader or download.

Many thanks

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New Traveler
BigStu
Posts: 1
Registered: ‎31-05-2011
Location: Australia

Re: TomTom Home download problem

I cannot believe how frustating this is, I used to have Home but it vanished and now try as I might I cannot install on my iMac

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Neophyte Traveler
Blackart
Posts: 3
Registered: ‎03-06-2011
Location: Netherlands

Re: TomTom Home download problem

[ Edited ]

I have the same problem, I used to have TomTom Home, it vanished from my pc and now I can't install it. So same problem but with Windows 7.

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Novice Explorer
footprint1975
Posts: 5
Registered: ‎23-05-2011
Location: United Kingdom

Re: TomTom Home download problem

The fact that this appears not to be something of a common problem is interesting. Perhaps someone "out there" who is a computer fiend might be able to offer advice. I wonder if there is something in the TTH programme that remains in the PC's system if it is uninstalled (or simply disappears; and that this prevents a re-install? If so, is it possible that the download could be rewritten to overcome this problem?

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