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New Traveler
Posts: 1
Registered: ‎24-03-2011
Location: US

Serial Number?

Well, my car was broken in to and my TomTom was stolen. If I can provide my device serial number, the police can put it in their Pawn Shop database and I have a (slim) chance of getting it back. Since I have plugged my device into my computer, can I retrieve my device serial number stored somewhere? Thanks for your help!!
Message 1 of 6 (3,167 Views)
Elite Voyager
Posts: 12,988
Registered: ‎01-03-2011

Re: Serial Number?

Did you happen to make a backup of your unit's contents? If so, you'll find the info in the ttgo.bif file

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Message 2 of 6 (3,145 Views)
New Traveler
Posts: 1
Registered: ‎01-09-2011
Location: US

Re: Serial Number?

my gps was stolen also and the cops want the serial number but i can find it on the box if your able to help please do
Message 3 of 6 (2,631 Views)
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Serial Number?

[ Edited ]

If you have a backup copy of the memory on your hard drive, you can look at the file named ttgo.bif, its in the root directory.

Open this file with something like notepad. The serial number is the third item on the list.

 

If you made a backup using Home --- a backup copy of the memory is stored in this path:

 

C:\Documents and Settings\Your_User_Name\My Documents\TomTom\HOME\Backup\ONE XL\Backup01\InternalMemory

 

You might also call customer service and give them your login name. They may have the serial number of your gps linked to your login.

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Message 4 of 6 (2,625 Views)
New Traveler
Posts: 1
Registered: ‎24-10-2011
Location: US

Re: Serial Number?

Thankyou for your detailed response !  I was able to find my serial number!

Message 5 of 6 (2,324 Views)
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Serial Number?

Glad you found it....Hope it shows up.

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Message 6 of 6 (2,318 Views)