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Apprentice Explorer
lpax
Posts: 8
Registered: ‎25-03-2012
Location: Portugal

SD card Slot

This now almost April 2012 .... the sotware update was promised by August 2011 and it sill is not only lacking but nowhere in the near future !

Does anyone know if TT dropped it altogether or is there still hope ?

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Megalos
Posts: 3,554
Registered: ‎07-03-2011
Location: Netherlands

Re: SD card Slot

About what device are you talking? The SD-slots should be working now for the newer TomTom models. Which application version do you have installed?

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Apprentice Explorer
lpax
Posts: 8
Registered: ‎25-03-2012
Location: Portugal

Re: SD card Slot

star 25. 

App 11.031.860447.74 (0) (2528, 13-2-2012) SO 824205

GPS 2.16.201 88313

Map Europe v880.3808

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Lupus1
Posts: 4,723
Topics: 18
Kudos: 1,440
Solutions: 286
Registered: ‎21-09-2011
Location: Germany

Re: SD card Slot

Hi,

the SD card slot has been enabled on your device as well with the update to 11.030 and 11.031.

There are only some issues remaining on TT's end concerning some of the Start devices. Those still not being able to install the latest maps to SD card are the ones where the serial numbers start with the following characters:

BL, BN, AP, AS


For those devices the map isn't being offered or the map isn't installable to the SD card due to a problem in TT's back-end. They know about this problem and are working to solve it.


Regards
Lars.
____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515


TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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Apprentice Explorer
lpax
Posts: 8
Registered: ‎25-03-2012
Location: Portugal

Re: SD card Slot

Tx Lupus1 for your answer ... but I'm confused ! 

My Start 25 S/N starts with BL.

I am then able OR not able to use a SD card ?

meaning, if I have a SD card with, for instance, USA maps, can the device read it ?

what does it mean to have the "slot activated with the update to 11.030 and 11.031"  but at the same time "Those still not being able to install the latest maps to SD card are the ones where the serial numbers start .... with BL" ?

Tx for your help


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Megalos
Posts: 3,554
Registered: ‎07-03-2011
Location: Netherlands

Re: SD card Slot

[ Edited ]

There are many different Start devices. Some time ago, the SD-slot was enabled but for some Start devices it's not working properly yet. This is the case with your Start. So at this moment, you can't use it. You have to wait for TT until they fix the problem.  

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Apprentice Explorer
lpax
Posts: 8
Registered: ‎25-03-2012
Location: Portugal

Re: SD card Slot

Tx Megalos ... this is all very frustrating ! I bought the Start 25 precisely because of the slot ! It seems TT isn't bothering too much with this issue and I feel cheated !!

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Lupus1
Posts: 4,723
Topics: 18
Kudos: 1,440
Solutions: 286
Registered: ‎21-09-2011
Location: Germany

Re: SD card Slot

Hi,

as far as I know they developed the update to enable the SD slots on all NAV3 devices. However this back-end problem was unforeseen and therefore they're determining ways to solve this problem and to solve it as soon as they know how they could do it. Taken the time it took them to enable the SD slot I fear it might take some more time although problems in the back-end are usually solved faster than problems with the application itself.
I suppose if they'd known about the problem they might have postponed the update release.


Regards
Lars.
____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515


TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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Apprentice Explorer
lpax
Posts: 8
Registered: ‎25-03-2012
Location: Portugal

Re: SD card Slot

Tx again Lupus1

If I buy the microSD card from TT (USA map v8.70) that is "compatible" with device Start 25, will it work, my device being a BL S/N ? will my device access the maps and use all its functionalities ?

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Lupus1
Posts: 4,723
Topics: 18
Kudos: 1,440
Solutions: 286
Registered: ‎21-09-2011
Location: Germany

Re: SD card Slot

Hi,

no, that won't work that way. When inserting the card for the first time it'll be formatted so you'll loose all the data stored on it. Also those cards being sold including the maps are quite expensive and are used with older devices.

You're currently stuck with your current map. As soon as the problem with the devices with those serial numbers is solved you'll be able to purchase just any microSDHC card with up to 32GB capacity and use it with your device. Even if you get a map update and it won't fit on your internal memory it'll be installed to the memory card then.


Regards
Lars.
____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515


TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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