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Apprentice Traveler
edgardo
Posts: 2
Registered: ‎16-03-2012

My computer will not recognize device help

 
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Elite Voyager
Elite Voyager
dhn
Posts: 10,920
Registered: ‎01-03-2011

Re: My computer will not recognize device help

What model do you have? (answer in the Body part of a message, not the title, please?)

 

Try resetting your unit by holding the power button about 15 seconds till you hear the drum sounds, unless your model has a dedicated reset hole.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Apprentice Traveler
edgardo
Posts: 2
Registered: ‎16-03-2012

Re: My computer will not recognize device help

one xl about 5 years old

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Elite Voyager
Elite Voyager
dhn
Posts: 10,920
Registered: ‎01-03-2011

Re: My computer will not recognize device help

Did you try resetting the unit? Are you using the usb cable that came with the unit? Use a USB port on the back, not front, of the computer.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Neophyte Traveler
prott
Posts: 3
Registered: ‎26-12-2012
Location: Czech Republic

Re: My computer will not recognize device help

Hi

I have been trying to put an address on my TomTom One XL( 6 weeks old) for a trip  today, dont know what happened. A Big red cross is flashing on my screen device. cant turn on my device,  I tried the reset button for 30 seconds, then held (turn on button)  for 5 seconds but the red cross is still on my screen. dont know what to do....Tried reinstal but nothing happing..Any advice????????

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Elite Voyager
Elite Voyager
dhn
Posts: 10,920
Registered: ‎01-03-2011

Re: My computer will not recognize device help

1. Connect to the computer and make an Explorer,not Home, backup of your device. If not sure how, see here:

http://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

 

2. Delete all the loose files in the root of the unit, NO olders or their contents.

 

3. Connect to Home and install the application offered. Disconnect properly from Home using the Device Disconnect icon.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Neophyte Traveler
prott
Posts: 3
Registered: ‎26-12-2012
Location: Czech Republic

Re: My computer will not recognize device help

hi nothing happened, even tried formating unit, nothing happened. still flashing red cross.

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Elite Voyager
Elite Voyager
dhn
Posts: 10,920
Registered: ‎01-03-2011

Re: My computer will not recognize device help

Did you download the application????

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Neophyte Traveler
prott
Posts: 3
Registered: ‎26-12-2012
Location: Czech Republic

Re: My computer will not recognize device help

Yes i Did download the ap. but nothing, think i will go back to shop and look for refund.....Hate TomTom they are uselles.

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