Reply
Novice Explorer
GrafterM
Posts: 2
Registered: ‎28-04-2012
Location: United Kingdom

HOW TO REGISTER A NEW TOM TOM?

Hi - I would be grateful if anyone could tell me how I register my new TomTom online.

 

I had a TomTom One which I wish to replace with TomTom Start25 but when I try to go online with this I get the message that this is not the registered device and I should attach the registered device.  EASIER SAID THAN DONE!  I no longer have it!  So what do I need to do?  I don't want to invent another E-mail address for myself although I am sure this would work!!

 

I am totally frustrated!  PLEASE can someone advise how I can get my new TomTom to be accepted online?

 

Many thanks to all/any who respond.

Message 1 of 16 (9,968 Views)
Please use plain text.
Zsolt
Posts: 21,272
Kudos: 2,387
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: HOW TO REGISTER A NEW TOM TOM?

You will have to call customer services:

0845 161 0009
Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC
or
020 7387 5444

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 2 of 16 (9,964 Views)
Please use plain text.
Novice Explorer
GrafterM
Posts: 2
Registered: ‎28-04-2012
Location: United Kingdom

Re: HOW TO REGISTER A NEW TOM TOM?

Yes - thanks - I already called them only to get the answer machine message that their opening hours were Monday to Friday.  Looks like I'll have to wait until Monday and I SOooo wanted to have a play over the weekend!

Message 3 of 16 (9,958 Views)
Please use plain text.
New Traveler
mikey1
Posts: 1
Registered: ‎29-04-2012
Location: United Kingdom

Re: HOW TO REGISTER A NEW TOM TOM?

Hi i just changed from a go 630 to a start 25 i found the best and easiest way was use a new mail address it worked perfectly to register the new tom tom. Also i deleted on the pc the old Tom Tom home as well, as when you register Tom Tom uploads a new one to your pc i hope this helps.

Message 4 of 16 (9,947 Views)
Please use plain text.
Novice Explorer
jm1259
Posts: 1
Registered: ‎19-01-2013
Location: United Kingdom

Re: HOW TO REGISTER A NEW TOM TOM?

[ Edited ]

Hi, yes I had the same problem and it was easy to resolve in end. Whatu need to do is sign in to the original account for the tomtom you first had and then change the e-mail address, I made one up by just ommiting one letter from my e-mail address and this seemed to register as a valid address and then you can create a new account for your new device using your real e-mail address so u dont need to supply a different address. Hope this helps. 

Message 5 of 16 (8,261 Views)
Please use plain text.
New Traveler
zigeunerink9
Posts: 1
Registered: ‎15-03-2013
Location: US

Re: HOW TO REGISTER A NEW TOM TOM?

I do not want to make up a new e-mail !!!  do I have an other option. Is the a phone support system in the US ??

Message 6 of 16 (7,571 Views)
Please use plain text.
Zsolt
Posts: 21,272
Kudos: 2,387
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: HOW TO REGISTER A NEW TOM TOM?

You have no other option if you want to use two devices at the "same time".

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 7 of 16 (7,568 Views)
Please use plain text.
AndiAndi
Posts: 6,946
Kudos: 1,316
Solutions: 336
Registered: ‎28-06-2012

Re: HOW TO REGISTER A NEW TOM TOM?

[ Edited ]

Hi zigeunerink9,

 

Welcome to the forum!

 

You do not need a new email adress, any login name in the correct email format will do (e.g. tomtom@myname.us, be aware it is case sensitive). But then you won´t receive any notifications for your device.

 

Many providers offer to create an additional email adress and configure it as a redirection to your real adress. So you will be able to receive notifications with just one email account.

 

To contact customer service by phone:

866 486 6866

Monday - Friday: 8:00 a.m. to 8:00 p.m. EST

Saturday: 9:00 a.m. to 6:00 p.m. EST

 

Greetings

Andreas

 

EDIT: again to slow in writing ..

_________________________________
Go Live 1015, FW 12.071; EU + US v.935
Win7 64bit SP1; IE 11.0.9600; FF 33.0
F-Secure 2014; Speedport W 921V
MyDrive Connect 3.3.0.1502
Message 8 of 16 (7,564 Views)
Please use plain text.
Novice Explorer
johnholt
Posts: 3
Registered: ‎02-01-2013
Location: United Kingdom

Re: HOW TO REGISTER A NEW TOM TOM?

I sympathise with you totally.The biggest bug-bear is that tomtom don't seem to give **bleep**.

Message 9 of 16 (5,270 Views)
Please use plain text.
New Traveler
john9todd
Posts: 1
Registered: ‎18-01-2014
Location: United Kingdom

Re: HOW TO REGISTER A NEW TOM TOM?

Thank you
Message 10 of 16 (3,785 Views)
Please use plain text.