04-10-2011 05:42 PM
With the gps attached to the pc, go into windows device manager. Expand the "disk drives" is there a drive with the name TomTom with a yellow question mark next to it?
05-10-2011 11:39 AM
I bought a new Start 25 yesterday and downloaded the latest map via my tomtom. Today 'my tomtom' won't recognise the device either. Checked, fully charged bettery, tried different usb slot, tried a different web connector port (this is fine), done power button reset (15-20secs). Looked in device manager, tomtom is not listed in the disk drives when connected and switched on? Using windows xp professional, fully updated.... Any ideas?
05-10-2011 12:59 PM
Sussed my connection problems by using the tomtom supplied usb cable, I was using my phone one before! Must be wired differently or something... I tried everything else I could think of too, see my other reply if you haven't already... Are you using the supplied usb cable?? Hope this helps... Regards.
05-10-2011 03:22 PM
Anodos makes a good point, If you have another usb cable give it a try, If the driver didn't install properly or couldn't be found you normally would see that a device was plugged in but windows would not know what to do with it and would display a yellow question mark in the device manager listing.
05-10-2011 06:32 PM
But nothing is reading or coming up in the device manager when I plug it in. There is no Yellow Question Mark at all. I can try and look for another USB cable cord though.
05-10-2011 06:55 PM - edited 05-10-2011 07:02 PM
Yep, trying a different cable is a good idea because it soulds like the pc doesn't detect anything being plugged in. If the pc saw a usb device plug in to it, it will give you some kind of acknowledgement that something other then air was plugged in.
The cables are cheap and you can usually find them a office supply stores, walmart (I think) and most places that sell computers. Just take your cable with you so you can make sure you get a cable with the right plug ends on it.
02-04-2012 08:35 AM
i have tried 2 usb cables which has the correct form factor in at least 2 ports.
"My computer" and device manager does not see the USB device.
I looked up Ebay and it seems the usb cable used is just a standard usb cable ... does not seem to be a special data cable.
At this point, I am guessing it is because I use Windows 7. Did anybody use it successfully w Win 7?
Or should I drop by Fry's (the local electronics store) and try and get TomTom's version of the USB cable?