03-10-2011 03:33 AM
Were you able to connect to you gps in the past. ( You did not mention if this was a new gps you are trying to get connected.)
Also what model gps do you have?
What software are you using "myTomTom" or "TomTom Home"?
What operating system are you using?
03-10-2011 03:06 PM - edited 03-10-2011 03:07 PM
To verify which device you are using go to the following website:
Enter the first two characters of the serial number in the text box and press enter, or click on the 'find' button. The name of your device will be shown.
When the device model is: Go 100X Series, Go 200X, Via Series, Sony XNV Module then you need the myTomTom Support Application:
Otherwise you need the TomTom Home Support Application:
03-10-2011 06:13 PM
I am using this version of Tom-Tom: ONE (30 Series) / 125 / 130 - 1GB TTS*
I have had this GPS for almost 2 years, but this is the first time I tried to connect it to the PC. I run it on Windows 7.
And I did download the TomTom Home Support Application. It keeps saying that there is no device connected.
03-10-2011 06:49 PM
Reset the unit. Hold the power button about 10 seconds till you hear the drum sounds. I don't think that model has a dedicated reset hole on the bottom.
Then connect again to the computer and see if Home recognizes it.
03-10-2011 07:25 PM
You could also try running Home in XP emulation.
With windows explorer go to the folder "program files", then into the "Tom Tom HOME 2" folder. Then right click the Tom Tom HOME application file nameed TomTomHOME.exe. Choose properties, then click the compatibility tab and choose to run this program in compatibility mode for widows xp service pack 3.
04-10-2011 02:35 PM - edited 04-10-2011 02:44 PM
You really can't --- Just charge it for a few hours that will be adequate
Do you have access to an old xp system, like an old laptop?
Windows 7 seems to be problematic with some people, and there does not appear to be one fix to solve all problems.
1. Try uninstalling the Home software and then turn off your antivirus before reinstalling Home. Of course turn the antivirus back on after reinstalling Home.
04-10-2011 02:53 PM - edited 04-10-2011 02:54 PM
Also if you have multiply usb ports try a different port. Do not use USB ports that are on a monitor, keyboard or hub if you have them there, just the ones on the cpu.