Reply
Novice Explorer
Code
Posts: 5
Registered: ‎03-10-2011
Location: US

Computer will not recognize Tom Tom

Just as the title says, whenever I plug my Tom-Tom device into the computer via USB port, it doesn't recognize it. It'll charge its battery, but nothing more. Help?

Message 1 of 42 (11,530 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Computer will not recognize Tom Tom

Were you able to connect to you gps in the past. ( You did not mention if this was a new gps you are trying to get connected.)

Also what model gps do you have?

What software are you using "myTomTom" or "TomTom Home"?

What operating system are you using?

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 2 of 42 (11,527 Views)
Please use plain text.
Stefan
Posts: 4,949
Kudos: 1,044
Solutions: 222
Registered: ‎06-03-2011

Re: Computer will not recognize Tom Tom

[ Edited ]

To verify which device you are using go to the following website:

 

http://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/which%20device%20do%20i%20have

 

Enter the first two characters of the serial number in the text box and press enter, or click on the 'find' button. The name of your device will be shown.

 

When the device model is: Go 100X Series, Go 200X, Via Series, Sony XNV Module then you need the myTomTom Support Application:

 

http://www.tomtom.com/getstarted

 

Otherwise you need the TomTom Home Support Application:

 

http://www.tomtom.com/services/service.php?id=16&tab=87

Message 3 of 42 (11,520 Views)
Please use plain text.
Novice Explorer
Code
Posts: 5
Registered: ‎03-10-2011
Location: US

Re: Computer will not recognize Tom Tom

I am using this version of Tom-Tom: ONE (30 Series) / 125 / 130 - 1GB TTS*

I have had this GPS for almost 2 years, but this is the first time I tried to connect it to the PC. I run it on Windows 7.

And I did download the TomTom Home Support Application. It keeps saying that there is no device connected.

Message 4 of 42 (11,508 Views)
Please use plain text.
Elite Voyager
Elite Voyager
dhn
Posts: 11,890
Registered: ‎01-03-2011

Re: Computer will not recognize Tom Tom

Reset the unit. Hold the power button about 10 seconds till you hear the drum sounds. I don't think that model has a dedicated reset hole on the bottom.

 

Then connect again to the computer and see if Home recognizes it.

-------------------------------------------
I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
Message 5 of 42 (11,505 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Computer will not recognize Tom Tom

You could also try running Home in XP emulation.

 

With windows explorer go to the folder "program files", then into the "Tom Tom HOME 2" folder. Then right click the Tom Tom HOME application file nameed TomTomHOME.exe. Choose properties, then click the compatibility tab and choose to run this program in compatibility mode for widows xp service pack 3.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 6 of 42 (11,502 Views)
Please use plain text.
New Traveler
chabad770
Posts: 1
Registered: ‎04-10-2011
Location: United Kingdom

Re: Computer will not recognize Tom Tom

I have fully charged my device, but my computer just does not recognize it. At least I hope my device is fully charged. How can I be sure when it is?

 

Message 7 of 42 (11,484 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Computer will not recognize Tom Tom

[ Edited ]

You really can't --- Just charge it for a few hours that will be adequate

 

Do you have access to an old xp system, like an old laptop?

 

Windows 7 seems to be problematic with some people, and there does not appear to be one fix to solve all problems.

 

1. Try uninstalling the Home software and then turn off your antivirus before reinstalling Home. Of course turn the antivirus back on after reinstalling Home.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 8 of 42 (11,479 Views)
Please use plain text.
Novice Explorer
Code
Posts: 5
Registered: ‎03-10-2011
Location: US

Re: Computer will not recognize Tom Tom

I have tried both of those suggestions and it is still unable to find the GPS.

Message 9 of 42 (11,475 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Computer will not recognize Tom Tom

[ Edited ]

Also if you have multiply usb ports try a different port. Do not use USB ports that are on a monitor, keyboard or hub if you have them there, just the ones on the cpu.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 10 of 42 (11,471 Views)
Please use plain text.