News and announcements

[Zsolt Elite Voyager]

@mrgummerson: At least on the XP it should work fine. Try to de-activate to antivirus and the firewall, for the time being. Other then that, we've tried everything.

[DDH]

I have finally solved my No GPS signal. I learnt a lot from the posts and saw bits of the Tom Tom I never expected to see in terms of diagnostic screens and start up procedures.  I aslo now have an inbox full of hundreds of updates showing that I was not alone in my frustration.  My solution?  I have returned the unit to the retailer and got a full refund.  I want a simple to use and reliable device!

Great respect and best wishes to all contributers to this issue -- I think the forum is great but in this case I dont think Tom Tom provided the solution that consumers needed --- ie simple and one step, hassle free  for all --- we are not all as IT capable as some of the users on the forum. 

Good luck to all who are persisting!   

[mrgummerson]

All computers recognize when it is unplugged and plugged in , but they never go any further than connecting it should show the serial number is there any way to rereg my device i wondered if that might work

[Zsolt Elite Voyager]

The mandatory update should install even without a registration.

If it is visible and enabled at the network connections, you have the MuTT app installed, antivirus, firewall disabled, it supposed to connect. Have you tried to use Firefox? Install it, make it as a default browser, empty the cache again. Other than all these, not much that we can do. If it didn't work on W7 64, at least it should on WXP 32. There might be some other issue with it.

[mrgummerson]

goosed thank you for you help,

[Zsolt Elite Voyager]

Just give them a call on Monday and get them to RMA it, if they can't advice anything further.

[mrgummerson]

what is RMA ?

[Zsolt Elite Voyager]

RMA = http://en.m.wikipedia.org/wiki/Return_merchandise_authorization

[NoGPS]

"Zsolt wrote:

@NoGPS: Remember you told that you've tried the 3-TAP thingy. Did you do it like below:

• Hold the on/off button until it reaches the info screen ( where info related to the device is displayed)
• After entering the info screen press the on/off button 3 times quickly, it should be 3 presses within one second)
• The device restarts and only shows a cogwheel, it just entered in the recovery mode 
• wait for a moment - - wait until you see picture of a TomTom (red X) and a laptop - then switch off the Tomtom unit.
• Then reset the device, the device should start up normally"
• Wait 5 mins 

=================================================

Guess what folks after two weeks - my GPS IS WORKING!

I decided to give it one final try, following @Zsolt  above instructions.

This sounds nuts but the main thing I did differently was I was sitting in the car with 12v attached and charging, whilst I compeleted all the above. The Satellite Status showed 11 sats  and within 5 mins bingo.

Hope this might help others.

I would like to once again thank the people in this Forum who for no payment are in my opinion doing a better job helping others than TomTom CS - shame on you TomTom - you owe your customers big time.

See you on the road!!

[Zsolt Elite Voyager]

@NoGPS: Good to hear. Thanks for letting us know. It looks like there are always little tweaks, and it is not 100% working on all devices as should be. Most probably it will help others as well.