06-04-2012 03:50 AM
I thnk TomTom support had to be extremely overwhelmed by this problem. First to find a fix; and the emails keep coming; then when the fix is in it doesn't work for everyone, or they are not doing something right. It has taken me a lot of time just going through all the posts on this thread to clean up my email.
My XXL 540 was not affected by this problem, so I am lucky. However, I have found that once you have lost a gps fix, it does sometimes take a while to reestablish. In my case, before I planned a route; no satelite fix, when I planned a route, especially from a POI near to my location the process was immediate.
06-04-2012 05:27 AM
Still doesn't work. I've run the update, reset the device at least a dozen times, and had it sitting in an open yard with no obstructions and clear skies for more than 2 hours. Help!!! This died on me last weekend while trying to navigate a large city in a foreign country. If anyone knows a solution or of a class action lawsuit, please let me know.
06-04-2012 05:46 AM
I finally got it to work. Thanks to the one post that says you must hold the power button down a long time. I had to hold the button to turn it off for 2 minutes until the drum beats sounded. Yes, 2 minutes of holding a button for the reset to take hold.
06-04-2012 05:58 AM
Has anyone from TomTom actually tried the software update from teh MyTomTom site. I have repeatedly loged onto the site and it tells me no updates available and that my navigation device is up to date. I have powered my TomTom 1530/1535 multiple times and still getting the searching for GPS signal. Please would somebody from tomtom email me with what really needs to be done!!!!! You have a major problem and very poor fix.
06-04-2012 06:54 AM
06-04-2012 07:13 AM
The instructions at the beginning of this thread say to install app 11.036, then do a drumroll reboot.
I found this isn't entirely sufficient to fix the GPS issue.
You need to:
1) install app 11.036
2) go somewhere with a clear view of the sky
3) do a drumroll reboot with a clear view of the sky
4) wait for GPS connection
If you do a drumroll reboot indoors so that the device doesn't get GPS signal, the bug doens't seem to be repaired.
06-04-2012 07:35 AM
For those that are having trouble connecting, retreiving and installing update; try the following:
- Turn off TomTom
- Press and hold the Power button until you hear the drum roll (reset device)
- Clear cache in MyTomTom
- Connect device to computer, sign in / Log in.
- Update should download to computer and install on device
- After install, turn off TomTom device
- Head outside to a clear line of sight for optimum GPS signal availability
- Press and hold Power button until you hear the drum roll (reset device)
- GPS lock should happen within 5 minutes maximum.
- If GPS Lock fails after 5 minutes, reset device again.
This worked for me. Actually, when I initially downloaded the update it crashed my mac.... just *poof*... total crash, Safari overload. Restarted mac, cleared cache and followed the steps above. Worked like a hot-**bleep**.
I hope this helps those stuck.
Best of Luck!
06-04-2012 08:00 AM
I read on here yesterday a post by someone that said to do a hard reset.......hold the power button down until it goes to a black screen with white writing on it, leave it on that screen for 5 minutes. This worked for me. I had done the soft reset severl times only to find that it only worked for a minute or two and sometimes not at all and if it did work for any amount of time and you turned the power off, I had the same problem next time I turned it on. Ever since I did the hard reset mine seems to be ok, locked in on 7 satellites and my husband took it to Nashville, Tn yester (300 miles) and he said it worked fine. Even with this it may take up to 5 minutes to get a signal but mine seems to be coming up in about a minute or so.