02-04-2012 10:32 AM - edited 10-04-2012 10:29 AM
Since Saturday 31st March some devices have been having issues getting a GPS signal.
We have identified the root cause of the issue which has caused some of our GPS models to not get a GPS position. The issue is caused by a ‘leap year’ bug in our GPS firmware.
Please see this FAQ on how to get the GPS signal restored.
Update 5th April:
The installation process has been simplified. MyTomTom will now automatically start the update when you connect your device to your computer.
Update 6th April 19:50 CET:
A new update has been released (v11.037) which further simplifies the process.
Please accept our sincere apologies for the inconvenience caused.
Thank you for your attention.
02-04-2012 10:59 AM
02-04-2012 11:00 AM - edited 02-04-2012 11:58 AM
It maybe worth just adding how to send the units info if the device will connect. My device (120live -) will not locate a signal but yet will connect to TomTom home. However will not update and informs me that 'something went wrong'. I am unsure as to when this started but can only imagine that it is in the bracket of 31st March.
Thank you for your time
Serial number: FM2500H01551 (0)17.7)
App 11.035.890538.74 (0) (3010, 21/3/2012), OS 824205
GPS 2. 16.201 88313 , Boot 569469
Map: 'United_Kingdom_and_Republic_of_ireland' v865.3243
Release date: 1/2011
Language: English UK
Start of issue: Unsure exactly but certainly no signal on 31st March
Last action: Dowloaded new map, Application, Speed Cameras etc. Soft reset has not worked, Completed all updates.
If your device connects to TomTom HOME, you can send the system information. (Unsure how to..!)
02-04-2012 11:04 AM
I bought my Tomtom 1000EU new yesterday, and had this problem from the start. I was not best pleased! The restart does the trick but that's really not good enough. I trust this issue will be sorted out soon otherwise it may be going back to the shop.
02-04-2012 11:11 AM - edited 02-04-2012 01:00 PM
Tomtom VIA 220 (Australia) Model 4EN42Z1230
Map version 8.85
Start of issue: 31 Mar 12. Purchased new, removed from the box, turned on and it worked fine. Drove home, installed latest updates (Tomtom 188.8.131.520). After update, went outside and could not get any signal. Reset the unit (drum beat) and it worked fine.
Powered it off, then on again and it will not pick up anything (waiting for a valid GPS signal)
Seems like a software glitch on Tomtoms end
02-04-2012 11:11 AM
Same problem here.
Tom Tom Start 20 Model No 4EN42 Z1230 DSerial No AP5161G01674
Device AP5161G01674 (0) 10.5
App 11.035.890538.74 (0) (3010,21/3/2012), OS 8234205
GPS 2.16.201 88313, Boot 642776
MAP Europe v875.3611 Release date 7/2011
Living in UK
Start of issue – 31/03/2012
Last Action – Connected to MyTomTom, installed “25 new updates”. Issue not resolved by updates.
02-04-2012 11:14 AM
directly after the (auto) update to app 11.035.890538.74 (0) 3010, 21/3/2012), os 824205
Really stuffed me up as had loaded lovcations for my wife to support me while doing the Paris Roubaix.
Do you guys user test your new releases?
It looks like in future we should not updrade software that is already working on the pretence of getting some new functionality
Please do allow the option for rollback to previous versions...at least we dont end up with a useless device...
soft reset does not fix the problem...
re golive 1005
sa3480k04456 (0) (12.0)
02-04-2012 11:17 AM
My Tomtom Live 1005 stopped picking up gps on Sunday 1 April. It stuttered a cpl of times throughout today ( Monday 2 ), enough to get a brief location of where I was, but only for a cpl of seconds. Still no gps signal. Have even resorted to factory reset but this hasnt fixed the problem. Annoying " much " !!!