13-04-2012 03:32 PM
Hi again all,
This is a continuation of this thread which has reached nearly 2000 posts.
Since Saturday 31st March some devices have been having issues getting a GPS signal. We have identified the root cause of the issue which has caused some of our GPS models to not get a GPS position. The issue is caused by a bug in a third party chip.
Please see this FAQ on how to get the GPS signal restored.
We have also created this video to help you with the installation:
Please accept our sincere apologies for the inconvenience caused.
Thank you for your attention.
13-04-2012 04:57 PM
Tomtom staff finally emailed requesting further information yesterday, I confirmed computer setup etc and that I have also completed all possible resets mentioned in this Forum and explained even with 11.037 and everthing else working as it should and confirmation from MyTomtom web site that my device is up to date - my unit (Tomtom 1005 World) still says "waiting for a GPS Signal".
Have not heard from them since.
Tomorrow it will be two weeks with no GPS and all the hassle / updates / resets etc and still no formal comments or explanations about their ongoing broken service. The least they could do is email with an apology and information about what they are trying to do to solve this situation.
They have no respect for their customers in my hubble opnion.
13-04-2012 05:40 PM
@NoGPS: Remember you told that you've tried the 3-TAP thingy. Did you do it like below:
Then you could follow the process recommended by TT or the one below:
If these didn't help either, give a call to CS and book it in for a repair.
13-04-2012 05:46 PM
13-04-2012 06:55 PM
13-04-2012 07:29 PM
13-04-2012 07:32 PM
I bought the Tom Tom Via 1505 TM in Jan 2012 to replace a 5 year old Tom Tom One that I loved but the maps were way out of date. I have been happy with the Tom Tom Via 15015 TM except over the last 3months of owner ship it has taken longer and longer to "Acquire" a GPS signal. From 1 to 5 min, until last night NONE at all.
I used it to drive 1 hour to the hospital in Philadelphia last night to the er and it worked fine. Left the er late last night and it would NOT find a GPS signal. Was scared to be in the City late at night, so I thankfully remembered how to get home using the main roads.
I went through all the steps at http://us.support.tomtom.com/app/answers/detail/a_
and it took me 2 or 3 times to finally get a GPS signal again? Hope it stays?
I called and spoke to Milos in Mexico a Tom Tom Customer service rep (very nice and hellful) who explained it was a "virus or bug" that infected about 95% of all Tom Tom users, around 31 March 2012 and it took them a few day to find and fix the bug.
95% WOW? I guess there are some mad and upset and frustrated, Tom Tom users out there like me?
I am giving Tom Tom a second chance to see if this fix works, as all of you should to.
Tom Tom is a good GPS unit and that's the reason we ALL bought one or two or three of them in the past.
fingers crossed that the worst is behind al of us in the Tom Tom worldwide Community!
13-04-2012 07:48 PM