News and announcements

[Zsolt Elite Voyager]

@david_timperley: Have you tried this:

http://discussions.tomtom.com/t5/TomTom-GO-800-1000-2000-Via/SOLUTION-for-the-GPS-SIGNAL-issue/m-p/2...

[Colin6]

Zsolt , when I first read your latest reply my heart sank BUT it has worked !! Many thanks for your help and patience on this matter .

[Zsolt Elite Voyager]

[russt25]

this a total waste of space,have never had tomtom before and will make certain myself or anyone i speak to ever buys one.what use is a sat nav that can not connect to satalites,have spent hours doing fixes for this unit and its only 2 weeks old will be contacting ideal world to return it.the support is *bleep* and the hole site is the same,what a joke.

[Zsolt Elite Voyager]

@russt25: Did you contact the support at all? This is not a support forum, but a community forum. We users share our views and help each other. Staff is making some announcement here mostly, but they help as much as they can.

For support there are the telephone services. This time it is obviously hammered with all the calls.

"TomTom Discussions - Use Agreement

 TomTom Discussions is provided as a place for TomTom customers to exchange ideas, information, and knowledge related to TomTom products. The following rules and guidelines are presented here so that you as a user know what is expected of you and what you can expect from other users." 

Just for an other brand's fans (names removed, and it is just the last few of a tiny part of their forum):

 

[NoGPS]

"TomTom Discussions - Use Agreement 

 TomTom Discussions is provided as a place for TomTom customers to exchange ideas, information, and knowledge related to TomTom products." 

Many off their sat navs products are unable to recieve a gps signal. Their staff are unable to cope. Their updates do not work. TomTom explanation - it's a Leap Year Bug! This company is a joke.

My advice to all is keep away

Respect and thanks to thosecustomers who are trying to help. Tomtom need people like you to run their company!

[Zsolt Elite Voyager]

Many off their sat navs products are unable to recieve a gps signal (true, until the mandatory update is done properly - not necessary user's fault, but unit's).

Their staff are unable to cope (some maybe, just like any other company).

Their updates do not work (fixed mine in less than 10 minutes in total).

TomTom explanation - it's a Leap Year Bug (can't see why it wouldn't be believable, makes sense)!

This company is a joke (this GPS issue was a big c.ck up, other than that, nothing different than any other company).

It is my opinion, as a non-TT employee, who had the very same issue as others.

[CAA]

Hi:

 Purchased a brand newTomTom Start20 three days ago to use while vacationing in UK. There is no GPS signal so this gadget is of little value to me as I leave the UK in 4 days. I have owned 4 TomTom devices but this will be the last one I will buy. The fix suggested on TomTom home page does not work. This is a joke. I am moving to Garmin. 

Charles

[TopGear820]

It is now installed. Time to test

[Zsolt Elite Voyager]

@CAA: If you feel like, you can try this, with fully charged battery:

"Hold the power button until you get to the (diagnostic) screen.

Then......... 3 QUICK taps of the on/off button. About a half second apart: tap-tap-tap.

Then connect to the computer. Hopefully, a screen will open up and offer you the last known good application for your unit. This process is known as a recovery ...

If that works and an application is installed, then hopefully your map will be recognized.

Then connect to the computer again and get the new application with the goal that this time the installation will go properly and your map recognized."

And this, if the previous didn't work out:

http://discussions.tomtom.com/t5/TomTom-GO-800-1000-2000-Via/SOLUTION-for-the-GPS-SIGNAL-issue/m-p/2...