09-04-2012 09:09 PM
Today I installed the latest available software for my Tom-Tom GO Live 1000.
GPS signal is back after a reset but it takes some time to get it after start-up.
Now, following problems still occur=
- No automatic start-up when powered.
- Immediate shut-down. Usual shut-down screen is vanished.
- No speeding warning anymore.
- LIVE still unavailable but this seems due to Vodafone problem in the Netherlands. No new update available for this.
09-04-2012 09:15 PM
Your mandatory update took over 90 minutes to complete. When it finally completed my device indicated I needed to leave it connected while it installed the update. 15 minutes later nothing had changed. Same message, nothing happening.....finally clicked on map updates and saw I had to install a new Tom Tom Home windows version( was already on my computer). Ran that software, no big deal, got back to the TomTom webpage logged in and clicked on update. Realized it was another 2.6 GIGs and now am sitting for another 90 minutes for that to download. What is the problem with all the HUGE updates and fixes? I also have a TOMTOM 720 that I enjoy immensely, but this VIA is just about ready to go back to the store. I don't even know if the original mandatory update has completed.
09-04-2012 09:15 PM
09-04-2012 09:18 PM
09-04-2012 09:21 PM
09-04-2012 09:23 PM
I've been having a similar problem with my TomTom for the last couple of weeks (probably since the bug was announced). I've plugged in the devicve to my Mac and whilst it tells me that my device has been updated, it stil carries on downloading. Further more, I can't seem to pick up a GPS signal. I've also gone out side of my property and driven around - even as far as central London.
My serial no: TomTom Go - 4CS01 - TA1430K01278.
Can you let me know what the problem might be or whether I need to speak to anyone as I use this device a lot for my work.
I look forward to hearing from you.
09-04-2012 09:24 PM
Well that doesn't make sense. I attached my Via to the computer and it started the download automatically just as the directions indicated. WHen I logged onto the website it also showed the download progress and indicated it would take 90 minutes to complete. I searched all over trying to find the size of the update, but coundn't find it anywhere. I assumed the mandatory update must be several gigs since it was taking so long. OK, so I completed whatever was downloaded. But, WHAT was downloaded. It shouldn't have taken that long for a 60meg download........
Also on your webpage it indicated a map upgrade and another button indicating a new map available. Both showed 2.6 Gigs. Are these the same thing? This is what is downloading right now (taking another 90 minutes)
09-04-2012 09:27 PM
09-04-2012 09:28 PM
Still no gps signal
first I done the first fix and done few manual reset and outdoor thing which made the gps work but till you have it on, when turned off I was the same again, then I installed the latest update and it restarted my device automatically and went out and got gps fix , was OK till I turned off and today turned it on ,no signal again, put it on my car drove home ( 10 min ) still nothing , parked car ( outdoor ) 30 second reset and heard drum roll, after 10 more minutes ,gps back while seeing 11 satellite fixed on 3 .
It looks like when ever I turn it off gps goes,
I have tomtom start 20 and here is the spec from my satnav information page :
device A02311k04517(0) (18.4)
app 11.037.920860.74(0) (3015, 5/4/2012) os 82405
gps 2.16.201 127698 boot 642776
map : uk
release date 1/2012
Please help drum roll reset effect is not permanent for me , i keep losing the fix every time i turn sat nav on.