News and announcements

[michaelvk32]

Today I installed the latest available software for my Tom-Tom GO Live 1000.

GPS signal is back after a reset but it takes some time to get it after start-up.

Now, following problems still occur=

- No automatic start-up when powered.

- Immediate shut-down. Usual shut-down screen is vanished.

- No speeding warning anymore.

- LIVE still unavailable but this seems due to Vodafone problem in the Netherlands. No new update available for this.

[michaelvk32]

Hello,

did you got the latest available download (version 11.037) from the web-site. Was online today.

Execute a reset after install (+:- 20 sec). Should get GPS signal back after this.

[fj]

Your mandatory update took over 90 minutes to complete.  When it finally completed my device indicated I needed to leave it connected while it installed the update.  15 minutes later nothing had changed.  Same message, nothing happening.....finally clicked on map updates and saw I had to install a new Tom Tom Home windows version( was already on my computer). Ran that software, no big deal, got back to the TomTom webpage logged in and clicked on update.  Realized it was another 2.6 GIGs and now am sitting for another 90 minutes for that to download.  What is the problem with all the HUGE updates and fixes?  I also have a TOMTOM 720 that I enjoy immensely, but this VIA is just about ready to go back to the store.  I don't even know if the original mandatory update has completed.  

[Zsolt Elite Voyager]

@SeanXAir: What is the exact problem that you experience? Can't update the unit or can't find GPS signal yet?

[Zsolt Elite Voyager]

@fj: 2.6GB is a map update, not the mandatory update. That one is only 60MB and takes like under 5 minutes to download, less then another 5 to install.

[Zsolt Elite Voyager]

@michaelvk32: The first and second concern sounds like a battery issue for me. If it was working before, than it might be another bug. The third usually sorted by the soft reset, but somehow not in your case. As of the LIVE, try to enter your account details again in the unit, that might help, otherwise the service might not be restored in your area yet.

[NeilMc]

Hello Ditte

I've been having a similar problem with my TomTom for the last couple of weeks (probably since the bug was announced). I've plugged in the devicve to my Mac and whilst it tells me that my device has been updated, it stil carries on downloading. Further more, I can't seem to pick up a GPS signal. I've also gone out side of my property and driven around - even as far as central London. 

My serial no: TomTom Go - 4CS01 - TA1430K01278. 

Can you let me know what the problem might be or whether I need to speak to anyone as I use this device a lot for my work. 

I look forward to hearing from you. 

NeilMc

[fj]

Well that doesn't make sense.  I attached my Via to the computer and it started the download automatically just as the directions indicated.  WHen I logged onto the website it also showed the download progress and indicated it would take 90 minutes to complete.  I searched all over trying to find the size of the update, but coundn't find it anywhere.  I assumed the mandatory update must be several gigs since it was taking so long.  OK, so I completed whatever was downloaded.  But, WHAT was downloaded.  It shouldn't have taken that long for a 60meg download........

Also on your webpage it indicated a map upgrade and another button indicating a new map available.  Both showed 2.6 Gigs.  Are these the same thing?  This is what is downloading right now (taking another 90 minutes)

[Zsolt Elite Voyager]

@NeilMc: Try this: http://discussions.tomtom.com/t5/News-and-announcements/No-GPS-signal/td-p/188811/page/163

It is written to Windows, but the principle is same.

[sandweson]

Please help

Still no gps signal

first I done the first fix and done few manual reset and outdoor thing which made the gps work but till you have it on, when turned off I was the same again, then I installed the latest update and it restarted my device automatically and went out and got gps fix , was OK till I turned off and today turned it on ,no signal again, put it on my car drove home ( 10 min ) still nothing , parked car ( outdoor ) 30 second reset and heard drum roll, after 10 more minutes ,gps back while seeing 11 satellite fixed on 3 .

It looks like when ever I turn it off gps goes,

I have tomtom start 20 and here is the spec from my satnav information page :

device A02311k04517(0) (18.4)

app 11.037.920860.74(0) (3015, 5/4/2012) os 82405

gps 2.16.201 127698 boot 642776

map : uk 

release date 1/2012

Please help drum roll reset effect is not permanent for me , i keep losing the fix every time i turn sat nav on.