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Neophyte Traveler
firefly22
Posts: 3
Registered: ‎18-05-2011
Location: Spain

Re: Map v8.85 available

I have the GO 700 and it is no longer recognized by TomTom. I am due one more map update (8.85) but I have not received it on download. It is virtually impossible to contact TomTom as they no longer accept emails, phone calls or incident reports. How can I get my map update????

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Zsolt
Posts: 21,452
Kudos: 2,407
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Map v8.85 available

@firefly22: What do you mean under not recognized? When you plug it in TT HOME can't see it? Is it working otherwise? Is the USB port on the device broken by any chance?

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Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Neophyte Traveler
firefly22
Posts: 3
Registered: ‎18-05-2011
Location: Spain

Re: Map v8.85 available

Thanks for your advice Zslot.

The TomTom GO 700 is no longer recognised by TomTom. They say it is a legacy device, meaning it is out of date. They no longer support this model with email, phone or Customer support. So no way of contacting them. Discusting really.

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Zsolt
Posts: 21,452
Kudos: 2,407
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Map v8.85 available

Did you pay for a map update service and expect the last map? If this is the case, than I would say call them on the grounds of a sales issue, not a unit problem. That's one thing they don't support the product, but if you paid for the update service and you don't get it, they should refund part of it, or at least offer you a discount towards a new purchase. But this is just my point of view.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Neophyte Traveler
firefly22
Posts: 3
Registered: ‎18-05-2011
Location: Spain

Re: Map v8.85 available

@ Zslot. I did purchase the map for 1 year with 6 months free. 6 map updates in total. 8.85 being the last one.

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Zsolt
Posts: 21,452
Kudos: 2,407
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Map v8.85 available

It is worth trying, isn't it? However 1/6th of a map update service is not much, but what if it happened after the 1st update, and you couldn't get 5 more.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Master Traveler
McDuff
Posts: 4
Registered: ‎28-03-2012
Location: US

Re: Map v8.85 available

I have a 2535 live and attempted to load the new map.

 

It will not load due to "Insufficient Memory" - during a few attempts, it asked if I wanted to replace my current map but that did nothing.  Now it's not even asking that anymore.

 

I don't have anything added to my tomtom whatsoever, just map updates.

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Neophyte Explorer
Mike51
Posts: 24
Registered: ‎07-02-2012
Location: US

Re: Map v8.85 available

I have a 2535 live. My tomtom says I have an update, a new map. Tried to download said map, device says not enough space for download. WHAT IS SOLUTION????

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Zsolt
Posts: 21,452
Kudos: 2,407
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: Map v8.85 available

Put an 8GB micro SD card in, that should eliminate the problem. I believe you have SD slot on yours.


Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Neophyte Explorer
Mike51
Posts: 24
Registered: ‎07-02-2012
Location: US

Re: Map v8.85 available

I don't think there is a SD slot on the 2535. I can't find one.

My device says the map release on it is v885.4102 release date 1/2012.

Is the update a newer version?

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